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NVR4032H playback issues

NVR4032H playback issues

NVR4032H playback issues
NVR4032H playback issues
2024-05-11 04:40:15
Model: VIGI NVR4032H  
Hardware Version:
Firmware Version:

Hello everyone,

My VIGI app on both Windows or Android were working well with NVR1016H. Until I upgraded to NVR4032H and now all my playback are not working despite having all the cameras connected fine and streaming fine. I can playback via the device itself on site but not remotely using VIGI app both on Windows or Android. An error "Network is unstable (-2)" shows up for all the cameras. 

Cameras: Tapo C225 or C210 
Phone: Samsung S23 Ultra 
Android: Android 13
VIGI security version: 1.6.76
VIGI app: Latest from playstore, updated on 25 Apr 2024
 

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Re:NVR4032H playback issues
2024-05-13 01:48:03 - last edited 2024-05-13 02:17:39

Hi @Outpost 

Thanks for posting in our business forum.

Avoid any sort of VPN on your phone.

Reconnect your NVR to the router.

Reboot the NVR as well.

 

If this does not resolve, please let me know your firmware of the NVR. Be sure your NVR is up-to-date.

 

BTW, your TP-Link ID to log in to the VIGI is the same as the email you use for this forum account? I will inform the team to check on their end. Don't pose your email publicly.

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Helpful: 1

Views: 116

Replies: 1

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