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WIFI 6 (EAP620HD, EAP265HD and EAP610 and Wi-Fi 4 (EAP225) issues

Alam0786

2024-06-24 14:34:37 - last edited 2024-06-25 06:09:08

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Registered: 2022-08-09

WIFI 6 (EAP620HD, EAP265HD and EAP610 and Wi-Fi 4 (EAP225) issues

2024-06-24 14:34:37 - last edited 2024-06-25 06:09:08

Model: ER7206 (TL-ER7206)

Hardware Version: V1

Firmware Version: 1.4.1

Dear Tplink Support Team,

Please see the screenshot below. I am near the access point EAP225, but my mobile is only connected to wifi 6 as shown in the screenshot.

Some mobile devices only connect to access points EAP225 and don't connect to other access points EAP620 and EAP610.

I have also encountered issues with some mobile devices displaying multiple SSIDs. Below are 3 SSIDs I created.

A1FIBERNET
Laptop
FIBER_NET

Kindly support me with these issues.

3 Reply

Hank21

2024-06-25 07:57:49 - last edited 2024-06-25 08:06:04

Posts: 3664

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Registered: 2021-12-13

Re:WIFI 6 (EAP620HD, EAP265HD and EAP610 and Wi-Fi 4 (EAP225) issues

2024-06-25 07:57:49 - last edited 2024-06-25 08:06:04

@Alam0786

Do you link these APs to different routers.Also, do you verify if the SSIDs are identical in other devices.As far as I know, some devices may display two identical SSIDs due to different bands.That is really scarce.Most devices are unable to achieve this.Additionally, if the APs are connected to different routers and broadcast the same SSID, the phone may show two identical SSID.

Regarding clients who are unable to connect to the nearest AP. Do you enable fast roaming? You could try manually lowering the wifi6 AP's transmission power so that devices farther distant from it do not connect to it. Alternatively, you might try adjusting the RSSI threshold so that clients that connect to the AP with a poor signal do not connect and instead connect to a better signal.

Regarding the issue of some mobile devices not connecting to EAP620 HD and EAP610, please try to disable PMF. If the client does not support the PMF function, the SSID for configuring PMF function cannot be associated with.

How to configure PMF on Omada Controller

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*

Alam0786

LV2

2024-06-25 10:24:07

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Registered: 2022-08-09

Re:WIFI 6 (EAP620HD, EAP265HD and EAP610 and Wi-Fi 4 (EAP225) issues

2024-06-25 10:24:07

@Hank21

Dear Tplink Support team,

Thanks for your reply. see the below my settings.

the issues stil i am facing.

Hank21

2024-06-26 01:24:37

Posts: 3664

Helpful: 710

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Registered: 2021-12-13

Re:WIFI 6 (EAP620HD, EAP265HD and EAP610 and Wi-Fi 4 (EAP225) issues

2024-06-26 01:24:37

@Alam0786

As mentioned before, please try lowering the transmission power for wifi6 APs from high to medium or low, and set the RSSI threshold to around -60dbm.