EAP610 AX1800 is randomly unresponsive, needs hard reboot
Our EAP610 AX1800 has been up and running for 2 weeks. It randomly freezes up (with the blue LED on) every few days, usually between 1 am and 4 am. It needs a power cycle to resume.
There are 2 SSIDS on 2.4GHz and 1 SSID on 5GHz.
At most there is a total 15 WiFi Clients.
This EAP610 AX1800 is in standalone mode. There is no Cloud-Based Controller Management.
When the EAP610 AX1800 is frozen, you cannot ping the ip address on the LAN port and its web interface is inaccessible.
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When it froze, it did not broadcast any of the WiFi SSIDs. Also, no web access, no ssh access and no ping response.
The ethernet port on this EAP610 was connected to the router. Replaced the EAP610 with different computers and they all connected to internet on the same ethernet cable. So there was nothing wrong with the ethernet cable, the router or network settings.
This ethernet cable was only 5 feet long and it was plugged into an ethernet port on the wall. The ethernet cat6 cable behind the wall was running about 50 feet to the router. Like so ...
EAP610 <---5 foot ethernet cable---> [wall ethernet port] <----------50 foot ethernet cable----------> router
So it occurred to me that 5 + 50 feet of ethernet cable between the router and EAP610 was a bit much.
I connected the 5 foot ethernet cable to an ethernet switch (instead of the EAP610) and then connected the EAP610 to the ethernet switch. Like so ...
EAP610 <---5 foot ethernet cable---> ethernet switch <---5 foot ethernet cable---> [wall ethernet port] <----------50 foot ethernet cable----------> router
So now even though there is 5 + 5 + 50 feet of ethernet cable between the router and EAP610, the ethernet switch did improve the performance.
The EAP610 has been running for 7 days without a single freeze.
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How do you power it? Try using the provided DC adapter to see if the issue persists. Insufficient power seems to be the root source of the problem. If you're using a POE switch, try powering it with a short cable (approximately one meter).
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Good point.
It is powered by the (stock) power DC adapter that was included in the original box.
No POE has been used with this unit at any point. Don't have any POE equipment anyway.
Over the last few weeks the DC adapter has been plugged into the wall outlet, then moved to a surge protector and finally a UPS. The results are the same.
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When it freezes, does it continue to broadcast Wi-Fi? If it does, will you be able to stay connected to Wi-Fi? Also, when this occurs, remove the EAP but connect a computer to the front end to see if the computer can correctly access the internet. Perhaps the port stopped providing IP addresses during that time? In addition, you can check to see if the network has any settings. Or is there a network loop that prevents the port from operating during that time?
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When it froze, it did not broadcast any of the WiFi SSIDs. Also, no web access, no ssh access and no ping response.
The ethernet port on this EAP610 was connected to the router. Replaced the EAP610 with different computers and they all connected to internet on the same ethernet cable. So there was nothing wrong with the ethernet cable, the router or network settings.
This ethernet cable was only 5 feet long and it was plugged into an ethernet port on the wall. The ethernet cat6 cable behind the wall was running about 50 feet to the router. Like so ...
EAP610 <---5 foot ethernet cable---> [wall ethernet port] <----------50 foot ethernet cable----------> router
So it occurred to me that 5 + 50 feet of ethernet cable between the router and EAP610 was a bit much.
I connected the 5 foot ethernet cable to an ethernet switch (instead of the EAP610) and then connected the EAP610 to the ethernet switch. Like so ...
EAP610 <---5 foot ethernet cable---> ethernet switch <---5 foot ethernet cable---> [wall ethernet port] <----------50 foot ethernet cable----------> router
So now even though there is 5 + 5 + 50 feet of ethernet cable between the router and EAP610, the ethernet switch did improve the performance.
The EAP610 has been running for 7 days without a single freeze.
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