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Poe not working on TL-SG2428P v4.0

Poe not working on TL-SG2428P v4.0

Poe not working on TL-SG2428P v4.0
Poe not working on TL-SG2428P v4.0
2024-08-04 00:28:22 - last edited 2024-08-05 02:07:18
Tags: #PoE
Model: TL-SG2428P  
Hardware Version: V4
Firmware Version: 4.0.8

Switch is no longer providing POE power for the two devices on the switch that require it.

 

POE devices connected:

EAP660 HD(US) v1.0

OC200 1.0

 

When I plug the devices into another switch (TL-SG2210MP v1.0) they work fine. When I connected a POE tester to the switch in question I don't get any voltage read. I've tried rebooting the switch a couple times now and still doesn't provide POE power.

 

Attached device info.

File:
28-87-BA-73-92-FE_deviceInfo_2024-08-03-18-18.zipDownload
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#1
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1 Accepted Solution
Re:Poe not working on TL-SG2428P v4.0-Solution
2024-08-05 02:07:16 - last edited 2024-08-05 02:07:18

Hi @footitn 

Thanks for posting in our business forum.

If you can get a reading with the PoE tester on the working switch, you might consider this is a hardware failure.

Contact the technical support team regarding the troubleshooting and RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. Don't be a lazy asker. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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1 Reply
Re:Poe not working on TL-SG2428P v4.0-Solution
2024-08-05 02:07:16 - last edited 2024-08-05 02:07:18

Hi @footitn 

Thanks for posting in our business forum.

If you can get a reading with the PoE tester on the working switch, you might consider this is a hardware failure.

Contact the technical support team regarding the troubleshooting and RMA.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update! ☛Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting Manual ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. Don't be a lazy asker. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
Recommended Solution
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  2  
#2
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Views: 157

Replies: 1

Tags

PoE
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