TP Link vigi won’t extract audio to USB

TP Link vigi won’t extract audio to USB

TP Link vigi won’t extract audio to USB
TP Link vigi won’t extract audio to USB
2024-10-30 15:56:55 - last edited 2024-10-31 02:02:55
Model: VIGI NVR1008H-8P  
Hardware Version: V1
Firmware Version: Latest

Hi I've recently set up some HiLook cameras to a TP link vigi NVR. I've got the audio recording working through playback in a browser but not when I download or extract the recording to a usb. Any help please?

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Re:TP Link vigi won’t extract audio to USB
2024-10-31 02:02:38 - last edited 2024-10-31 02:02:55

Hi @ChuckTaylor 

Thanks for posting in our business forum.

Review if your audio is fit to the protocols it supports.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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Re:TP Link vigi won’t extract audio to USB
2024-10-31 04:02:31

  @Clive_A Hi Clive. Thanks for your response. The cameras are compatiable. I've tried changing the audio encoding setting in the camera to all 3 different compatible protocols G.711A, G.711U and G.726. 
This is only a problem when extracting the video and not a problem in normal playback 
 

HiLook IPC-T262H-MU

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Re:TP Link vigi won’t extract audio to USB
2024-10-31 05:59:01

Hi @ChuckTaylor 

Thanks for posting in our business forum.

ChuckTaylor wrote

  @Clive_A Hi Clive. Thanks for your response. The cameras are compatiable. I've tried changing the audio encoding setting in the camera to all 3 different compatible protocols G.711A, G.711U and G.726. 
This is only a problem when extracting the video and not a problem in normal playback 
 

HiLook IPC-T262H-MU

Do you test this on an HDD?

It's hard to say what is wrong here. It could be a problem with the compatibility.

Have you tried a VIGI camera? I cannot make use of your model number as we cannot get all the IPCs on the market for testing.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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