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Warranty RMA

Warranty RMA

Warranty RMA
Warranty RMA
2 weeks ago - last edited Tuesday
Model: EAP650-Outdoor  
Hardware Version:
Firmware Version:

I had a support individual determine the the EAP-650 outdoor I had installed was defective. He said he would pass the information on to TP-Link Canada so they could issue a RMS to get it replaced. I have sent them all the information requested but have never heard back from the USA support or the Canadian. What is going on it's been almost 2 months since I started this process. Anyone know how to get a reply from TP-Link?

It's very frustrating as I am a loyal user of many of these Omada EAP devices.

Ronnie

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#1
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Re:Warranty RMA
2 weeks ago - last edited Tuesday

 Hi @Ronniecakes 

 

Did you receive the email from the support team?

Please try searching the csae ID TKID241006786 in your inbox and reply the request information so the support team can start an RMA case for you.

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#2
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Re:Warranty RMA
2 weeks ago
Yes I got the email. I have sent the requested information to tp-link three times.. Thanks…Ron
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#3
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Re:Warranty RMA
2 weeks ago
I have just resent all the requested information again today I hope this gets a response Thanks
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#4
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Re:Warranty RMA
Tuesday
Hi Vincent It is almost three months since I started this process to get m EAP-650 outdoor replaced under warranty. But still no reply from TP-Link Canada. I am very displeased with this lack of service. I have sent the required info to TP-Link 4 times. Is there a different email or phone number to use? Unhappy customer/installer……Ron
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