Huge percentage Tx Dropped Packages leads to connection loss of connected devices

Huge percentage Tx Dropped Packages leads to connection loss of connected devices

Huge percentage Tx Dropped Packages leads to connection loss of connected devices
Huge percentage Tx Dropped Packages leads to connection loss of connected devices
20 hours ago - last edited 19 hours ago
Model: EAP650  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20240830 Rel. 50826

I experience on a regular basis that 1 of my 3 access points suddenly drops a large number of packets leaving the connected devices without connectivity. After a reboot, the problem is solved again for a while.

Anyone have an idea where I should start looking? I've already tried several things. For instance, I connected the AP to the power adapter instead of via POE. I've done WLAN optimisation several times..

 

WLAN setup:

Wireless Features on Site settings:
 

 

PS: Via the Related Articles, I noticed that i'm not the first one with this problem.. but unfortunately I cannot find a conclusive solution anywhere.

  0      
  0      
#1
Options
2 Reply
Re:Huge percentage Tx Dropped Packages leads to connection loss of connected devices
8 hours ago

Hi  @test6545fg 

 

The EAP doesn't have stable connectivity. Since you have checked the power supply, you may also change the Ethernet cable connecting to the EAP.

 

 

How often will the issue happen?

When the issue happened, will the wireless clients disconnect from the wifi (wifi icon disappeared), or they are still connected but showing No Internet?

 

Please also check the firmware of the EAP and update it to the latest.

  0  
  0  
#2
Options
Re:Huge percentage Tx Dropped Packages leads to connection loss of connected devices
4 hours ago

  @Vincent-TP 

 

Thanks for the feedback and reply. The fact that you tell that the EAP is not stable I don't like to hear.... So are there other APs managed through Omada that are stable?

 

  1. I'll indeed change the LAN cable as well to make sure that isn't the problem.
     
  2. Normally I have the latest FW for the EAP650: 1.1.0 Build 20240830 Rel. 50826
     
  3. I feel it happens pretty much all 4 or 5 days
     
  4. The connected devices are all IOT devices, so I cannot access the icon. I would have to test with a smartphone or laptop. However, they do not jump to another AP that does still connect. It does have some devices connected with a weak connection....

  0  
  0  
#3
Options