Can not see any video feed in the web app of Vigi

Can not see any video feed in the web app of Vigi

Can not see any video feed in the web app of Vigi
Can not see any video feed in the web app of Vigi
2025-03-15 13:04:10 - last edited Monday
Model: VIGI NVR1016H  
Hardware Version: V1
Firmware Version: 1.2.1 Build 241227 Rel.58554n

Hi. I have setup a new Vigi NVR. I cannot see any video feed in the web view. I tried Chrome, Firefox, Edge and Safari

 

 

 

But the iOS phone and Tablet apps work fine.

 

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#1
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1 Accepted Solution
Re:Can not see any video feed in the web app of Vigi-Solution
3 weeks ago - last edited Monday

Hi @TinkerBoy 

Thanks for posting in our business forum.

TinkerBoy wrote

  @Clive_A it seems that the TPLink certificate is not avccepted by Browsers. Safai accepts it as it asked me if I wanted appect it.

 

 

 

 

But other browsers says the site is not sucure. This is a TPLink site so how do I get it to work in other browsers.

 

 

 

 

 

You can search for how to accept an unknown certificate or the error you see in the browser. The error message varies, but the way to address it is listed on Google.

The cert is secure. As it is not registered in the CA, which will cost an annual fee, we have the self-made certs to ensure the safety of the HTTPS.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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Re:Can not see any video feed in the web app of Vigi
2025-03-17 03:17:41

Hi @TinkerBoy 

Thanks for posting in our business forum.

Did you check the Firewall?

It is more likely to be a computer issue.

If you try a different computer on the same LAN, access the web or software, will it display?

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#2
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Re:Can not see any video feed in the web app of Vigi
2025-03-19 12:38:22

  @Clive_A I got it working in Safari. In Safari it gave a link to accept a certificate. Once I did that it showed the feed in the browser. How do I do the same in the other browsers? 

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#3
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Re:Can not see any video feed in the web app of Vigi
2025-03-24 02:43:14

Hi @TinkerBoy 

Thanks for posting in our business forum.

TinkerBoy wrote

  @Clive_A I got it working in Safari. In Safari it gave a link to accept a certificate. Once I did that it showed the feed in the browser. How do I do the same in the other browsers? 

If you describe it so, like a certification problem, I need to learn more about it before I make a recommendation.

 

But if you say so, a cert issue, you can look it up on the Google for generic steps to resolve a cert issue.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#4
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Re:Can not see any video feed in the web app of Vigi
2025-03-26 15:05:47

  @Clive_A it seems that the TPLink certificate is not avccepted by Browsers. Safai accepts it as it asked me if I wanted appect it.

 

 

 

But other browsers says the site is not sucure. This is a TPLink site so how do I get it to work in other browsers.

 

 

 

 

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#5
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Re:Can not see any video feed in the web app of Vigi-Solution
3 weeks ago - last edited Monday

Hi @TinkerBoy 

Thanks for posting in our business forum.

TinkerBoy wrote

  @Clive_A it seems that the TPLink certificate is not avccepted by Browsers. Safai accepts it as it asked me if I wanted appect it.

 

 

 

 

But other browsers says the site is not sucure. This is a TPLink site so how do I get it to work in other browsers.

 

 

 

 

 

You can search for how to accept an unknown certificate or the error you see in the browser. The error message varies, but the way to address it is listed on Google.

The cert is secure. As it is not registered in the CA, which will cost an annual fee, we have the self-made certs to ensure the safety of the HTTPS.

Best Regards! If you are new to the forum, please read: Howto - A Guide to Use Forum Effectively. Read Before You Post. Look for a model? Search your model NOW Official and Beta firmware. NEW features! Subscribe for the latest update!Download Beta Here☚ ☛ ★ Configuration Guide ★ ☚ ☛ ★ Knowledge Base ★ ☚ ☛ ★ Troubleshooting ★ ☚ ● Be kind and nice. ● Stay on the topic. ● Post details. ● Search first. ● Please don't take it for granted. ● No email confidentiality should be violated. ● S/N, MAC, and your true public IP should be mosaiced.
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#6
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