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TL-R480T+ need to be reboted each day and no support

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TL-R480T+ need to be reboted each day and no support

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Re:TL-R480T+ need to be reboted each day and no support
2014-12-24 09:51:49 - last edited 2021-04-20 11:55:52
Update: The problem still occurs, although the frequency of failure has come down to about once in 7-10 days. TPLINK support has not responded to my renewed support request.
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#12
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Re:TL-R480T+ need to be reboted each day and no support
2014-12-25 16:18:29 - last edited 2021-04-20 11:55:52
Your guys didn't read Vivian's post?
About such kinds of issues, you'd better contact TP-LINK directly. Here is the forum not TP-LINK support.
http://ticket.tp-link.com/index.php?/Tickets/Submit
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#13
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Re:TL-R480T+ need to be reboted each day and no support
2015-02-25 05:32:45 - last edited 2021-04-20 11:55:52
Just written to the support:



Router fails to give the http page and needs a reboot.-


Dear Sirs,

good morning. Please note that my problem has already been discussed here: http://forum.tp-link.com/showthread.php?77056-TL-R480T-need-to-be-reboted-each-day-and-no-support.

Sometimes it stops to respond to the http port 80 requests and, even if it seems continue routing, it needs a restart to give respond to the http command. Why does it happen?

I don't agree with using it not fully (it seems you already wrote to use "only 1 WAN as primary and 1 as backup", on the previous said forum) because in this case I want my money back directly from you, if you confirm this is a known limit. Otherwise, prepare ASAP a new firmware that fix it.

Kindly advice.

Best regards.

I hope they will answer me soon.
/achab
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#14
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Re:TL-R480T+ need to be reboted each day and no support
2015-02-25 18:04:51 - last edited 2021-04-20 11:55:52
Hi guys,

good morning. This is my update on this matter:



Dear Mr. Nick,

good morning and thanks for your fast reply. Here you have my answers:
1.1 In my personal case the router still continue routing;
1.2 When the problem appears, it's not possible to ping the router anymore;
2.1 I have between 10 and 20 devices in the LAN;
2.2 I have no "heavy load applications" in my network.

Best regards.



 Il 25-Feb-15 10:18, Nick Ning ha scritto:
Dear Customer,

Sorry for all the troubles caused.
This is Nick from TP-LINK Technical Supoort, hope I can help you.

You know, to solve the problem, we need to know how to reproduce it.
(We have a TL-R480T+ V5 running in our labor for more than two months, with two WANs, all is OK.)

Please help to confirm the following information.
1. About the problem.
1) As you said, when the problem happens, the router is still routing, can you please re-confirm this point?
(When the problem happens, are you able to access the Internet from computers on LAN?)
2) Are you able to ping LAN IP address of the router from the computers on LAN?

2. About your network environment.
1) How many devices are there in LAN?
2) Is there any special application that may cause a burst heavy load in the network?

Also, if you do not mind, please try to remove other ISP from the router, keep only one WAN working on the router, will the problem still happen?
Please keep this test for at least 10 days if the problem do not appear again.

Thanks!
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#15
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Re:TL-R480T+ need to be reboted each day and no support
2015-02-26 14:49:40 - last edited 2021-04-20 11:55:52
Update:

Here it is the last email received with my reply (on top):
Dear Sirs,

yes, it is possible. I'll do it the next time it will happen: I'll keep you informed.

Best regards.



 Il 26-Feb-15 04:03, Nick Ning ha scritto:
[FONT=times new roman] Dear Customer,

Thank you for all the details.
Do you have a computer with a DB9 connector?
If the problem appears again, I need you to keep the scene of the problem (do not shut down the router) and let me remotely connect to your computer to do some debug.
Otherwise, it is hard for me to figure out root causes of the problem since I can't reproduce it in our labor.
Is that possible?

Best regards
--------------------------------------------
Nick.Ning
Support Technique
TP-LINK TECHNOLOGIES CO., LTD.
E-mail：[EMAIL="nick.ning@tp-link.com"]nick.ning@tp-link.com[/EMAIL]

Ticket ID: [104980]
Ticket Status: Awaiting User's Reply

[/FONT]


What about you, that already have had this problem before me? Did you fix it? Or are you still facing it?

Best regards.
/achab

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#16
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Ever resolve?
2015-05-12 01:06:43 - last edited 2021-04-20 11:55:52
achab -- did you ever get your issue sorted out? I've had the same problem with no resolution.
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#17
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Re:TL-R480T+ need to be reboted each day and no support
2015-05-12 14:44:43 - last edited 2021-04-20 11:55:52
Hi "danno",

thanks for asking. No, I still am facing this problem and I was not able to fix it (maybe it's my incompetence). Anyway, the problem is so boring that I decided to sell it and buy something else: the easiest way to fix this problem, IMHO, is to get rid of TL-R480T+.

Consequently, I suggest you to do the same.

Best regards.
/achab
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#18
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Thanks
2015-05-12 23:51:36 - last edited 2021-04-20 11:55:52
Thanks for replying -- sad outcome, but appreciate the response!
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#19
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Telnet reboot
2015-10-29 07:27:21 - last edited 2021-04-20 11:55:52
To reboot via Telnet: http://1000pytan.pl/informatyka/tp-link-tl-r480t-command-line-interface/


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#20
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Re:TL-R480T+ need to be reboted each day and no support
2015-11-02 15:29:26 - last edited 2021-04-20 11:55:52
Which of you has DynDNS / No-IP active?

There is a very nasty bug that is resolved in the current beta firmware!

The problem and solution is described here:

http://forum.tp-link.com/showthread.php?3604-TL-R470T-Disappearing-Web-interface/page3

In order to single it out, please deactivate your DynDNS / No-IP accounts and see if the problem persists.
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#21
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