monitor shows "no network video" intermittently, but all 9 cameras show on Vigi app
Hello,
I recently received a report 2 days ago from one of my clients saying that live view on the monitor or TV would not show any of the 9 Vigi POE cameras for 5 seconds and then reappear again. This happens in a loop. We have tested on multiple monitors, rebooted all POE cameras and NVR, and replaced the monitor/TV. I do not see any notifications on Vigi app about video loss to any of the POE cameras or NVR. Has anyone expereinved this issue before? I have a video of the issue if Vigi support is interested in reviewing it.
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NoMadMan wrote
yes, without touching the physical connection or config. It will cycle error with "no network video" every 5-8 seconds. The VIGI app has no issues with continuous live view.
There are 9 individual cables that connects 9 VIGI cameras directly to the NVR. The NVR is connected to an omada switch, and the switch is connected to an Omada gateway. The whole system used to work without issues for 6-7 months. This issue started 4-5 days ago. There were power outages last week. 5-6 times a day. But if there is a network or NVR issue, it would also affect live viewing.
In the original post, you mentioned that monitor/TV shows the error when watching the live view.
That is to say, these devices are using HDMI/VGA to connect to the NVR, and this error cycles. Is that a correct understanding?
That's more of a software-level issue. Less chance for the hardware.
I can rule out the Omada gears as the Internet works fine.
The cameras are on the NVR. The cameras should be fine.
Is it possible to reset a camera to test with a 3ft cable? Power outage might cause a problem with the system.
Or maybe reset the NVR.
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That is to say, without touching of the config or physical connection, it all behaves so with an error as "no network video"?
From the online app, will it load properly?
Do you diagnose the physical cable? 9 cameras, meaning 9 individual cables to the NVR? Or you have a switch in between, which may cause a connection problem?
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yes, without touching the physical connection or config. It will cycle error with "no network video" every 5-8 seconds. The VIGI app has no issues with continuous live view.
There are 9 individual cables that connects 9 VIGI cameras directly to the NVR. The NVR is connected to an omada switch, and the switch is connected to an Omada gateway. The whole system used to work without issues for 6-7 months. This issue started 4-5 days ago. There were power outages last week. 5-6 times a day. But if there is a network or NVR issue, it would also affect live viewing.
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NoMadMan wrote
yes, without touching the physical connection or config. It will cycle error with "no network video" every 5-8 seconds. The VIGI app has no issues with continuous live view.
There are 9 individual cables that connects 9 VIGI cameras directly to the NVR. The NVR is connected to an omada switch, and the switch is connected to an Omada gateway. The whole system used to work without issues for 6-7 months. This issue started 4-5 days ago. There were power outages last week. 5-6 times a day. But if there is a network or NVR issue, it would also affect live viewing.
In the original post, you mentioned that monitor/TV shows the error when watching the live view.
That is to say, these devices are using HDMI/VGA to connect to the NVR, and this error cycles. Is that a correct understanding?
That's more of a software-level issue. Less chance for the hardware.
I can rule out the Omada gears as the Internet works fine.
The cameras are on the NVR. The cameras should be fine.
Is it possible to reset a camera to test with a 3ft cable? Power outage might cause a problem with the system.
Or maybe reset the NVR.
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"In the original post, you mentioned that monitor/TV shows the error when watching the live view.
That is to say, these devices are using HDMI/VGA to connect to the NVR, and this error cycles. Is that a correct understanding?"
The monitor and TVs we have tested are connected via 1 meter HDMI cable connected to the NVR when it cycles the error on the TVs and monitor in live view.
I will connect a new camera and disconnect the other 9 and test. I will also relocate the NVR network cable to a different port on the switch as well as replace the NVR network cable in the process.
Since I can't DM you, here is a video of the issue: https://urls.remoteit.solutions/nomadmannvr
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NoMadMan wrote
"In the original post, you mentioned that monitor/TV shows the error when watching the live view.
That is to say, these devices are using HDMI/VGA to connect to the NVR, and this error cycles. Is that a correct understanding?"
The monitor and TVs we have tested are connected via 1 meter HDMI cable connected to the NVR when it cycles the error on the TVs and monitor in live view.
I will connect a new camera and disconnect the other 9 and test. I will also relocate the NVR network cable to a different port on the switch as well as replace the NVR network cable in the process.
Since I can't DM you, here is a video of the issue: https://urls.remoteit.solutions/nomadmannvr
And also, remove all other cables and test a single cable with a single camera(factory default). I am not sure if there is an electrical problem with the wire, as/some of these are outdoor?
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Hello Clive. I disconnected all the camera cables from the NVR, replaced the cabled from NVR to switch, and tested a new camera with new cable on the last never used port. The issue persists.
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NoMadMan wrote
Hello Clive. I disconnected all the camera cables from the NVR, replaced the cabled from NVR to switch, and tested a new camera with new cable on the last never used port. The issue persists.
Did you reset it?
Meaning, after a reset and connecting a new IPC, it does not work, and the issue persists.
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