Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019

Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019

Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
2025-07-19 18:27:13 - last edited 2025-07-21 01:58:35
Model: TL-SG3428  
Hardware Version: V3
Firmware Version: 2.30.9 Build 20250628 Rel.73019

I recently upgraded the firmware on my TL-SG3428 to 2.30.9 Build 20250628 Rel.73019 as prompted by my OC200. Siince the upgraded I have am seeing regular "Hearbeat Missed" on my OC200 console.

 

Anyone else seeing this? Any ideas how to fix? This happened before many firmware versions ago (1-2 years ago).

 

95a25666dbdc4f96bd077dce712bd71f

  0      
  0      
#1
Options
1 Accepted Solution
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019-Solution
2025-07-21 01:58:32 - last edited 2025-07-21 01:58:35

  @kasa_user 

Check the connection between the OC and the switch. It would appear this is when the network is fluctuating. It indicates that packets between the controller and the switch are lost. 

Recommended Solution
  1  
  1  
#2
Options
5 Reply
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019-Solution
2025-07-21 01:58:32 - last edited 2025-07-21 01:58:35

  @kasa_user 

Check the connection between the OC and the switch. It would appear this is when the network is fluctuating. It indicates that packets between the controller and the switch are lost. 

Recommended Solution
  1  
  1  
#2
Options
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
2025-07-21 02:18:38

Thanks  @Clive_A - I will check.

 

However, the OC200 is plugged directly into this particular switch. If network connectivity is the issue wouldn't I see missed heartbeats for all devices on my network as they have to route via this switch to get to the OC200?

I did make a change recently to switch the OC200 from USB power to POE power so I could use a USB stick for log backups. I am using a POE adapter from an unused EAP225 AP. Is that ok to use?

 

I could try replacing both network cables.

  1  
  1  
#3
Options
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
2025-07-21 02:55:45

  @kasa_user 

kasa_user wrote

Thanks  @Clive_A - I will check.

 

However, the OC200 is plugged directly into this particular switch. If network connectivity is the issue wouldn't I see missed heartbeats for all devices on my network as they have to route via this switch to get to the OC200?

I did make a change recently to switch the OC200 from USB power to POE power so I could use a USB stick for log backups. I am using a POE adapter from an unused EAP225 AP. Is that ok to use?

 

I could try replacing both network cables.

If you say so, the switch is accessible and working, but not for the OC200, or you cannot access the OC200 IP stably, which indicates a cable problem or power. 

 

We do not encourage any other power mode for the OC200. PoE 802.3 is the optimal and best way to power it up. When working under load, USB may not supply enough power. 

  1  
  1  
#4
Options
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
2025-07-21 03:04:05

  @Clive_A I can access the OC200 stably, everything else is working fine with the 9 other devices that it is managing. It is just this switch that is showing occasion missed heartbeats and only occurred after doing this firmware upgrade this weekend.

 

I guess I will have to wait and see if others report it on this forum. As I have the OC200 powered by PoE it sounds like I have the optimal setup.

  1  
  1  
#5
Options
Re:Heartbeat Missing since upgrade tp 2.30.9 Build 20250628 Rel.73019
2025-07-21 03:10:27

  @kasa_user 

kasa_user wrote

  @Clive_A I can access the OC200 stably, everything else is working fine with the 9 other devices that it is managing. It is just this switch that is showing occasion missed heartbeats and only occurred after doing this firmware upgrade this weekend.

 

I guess I will have to wait and see if others report it on this forum. As I have the OC200 powered by PoE it sounds like I have the optimal setup.

Will see. 

Factually, but not seen reports for the last two weeks. 

  0  
  0  
#6
Options