TP Link EAP110 Indoor - network visible but can’t join
Hi,
Had this set up for about 9 months and no issues. Suddenly users can't join the network.
the EAP is on a POe cdt 6 cable straight off the router.
* You can see the network and the SSID is the set up one so it's not gone back to the default one
* If I try to join from my IPhone it swirls and doesn't logon.
* I've tried forgetting the network and joining again on my
phone but no impact
* The ring cameras previously connected also can't.
Any pointers much appreciated
Cheers
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Hi @MP12345
The EAP is usually plug-and-play, if you get no internet access from the EAP, please firstly confirm the main Router is working fine. Then check the points below and see if it helps:
1. Ensure the EAP is hardwired to the router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. Usually, we can see a corresponding LED light up on the Router.
2. Test the EAP's SSID with other wireless clients, eliminate the issue is from a specific client.
3. Check the IP info on the wireless clients. To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.
4. Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.
5. Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.
6. Repeat step 1)-4) if you still get no Internet access from the EAP, this is a detailed FAQ for more troubleshooting tips:
What to do if your client cannot obtain an IP address after connecting to the EAP's Wi-Fi
If the issue still persists, please contact your retailer to check the warranty of the EAP.
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@MP12345 also to add the green light is solid and I've tried a few power cycles
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Hi @MP12345
It appears the Ethernet cable may be loose or damaged.
You may check the network connection status of the cable connected to the LAN port first.
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no luck.
I even plugged the access point into the poe with a new cable and reset to default.
same issue not being able to join the default network to reconfigure.
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Hi @MP12345
The EAP is usually plug-and-play, if you get no internet access from the EAP, please firstly confirm the main Router is working fine. Then check the points below and see if it helps:
1. Ensure the EAP is hardwired to the router via an Ethernet LAN cable, use a standard CAT5 above cable for the connection. Usually, we can see a corresponding LED light up on the Router.
2. Test the EAP's SSID with other wireless clients, eliminate the issue is from a specific client.
3. Check the IP info on the wireless clients. To access the Internet, the clients need to get Default Gateway (Router) and DNS Server from your network through the EAP.
4. Unplug the EAP, and connect a PC instead to the Router with the same Ethernet cable, check the IP info obtained on the PC and confirm it can get internet access.
5. Reset the EAP: with the EAP powered on, use a pin to press and hold the reset hole for about 8 seconds until the LED flashes green-red-yellow to factory default settings.
6. Repeat step 1)-4) if you still get no Internet access from the EAP, this is a detailed FAQ for more troubleshooting tips:
What to do if your client cannot obtain an IP address after connecting to the EAP's Wi-Fi
If the issue still persists, please contact your retailer to check the warranty of the EAP.
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