Email Notifications Not Working for Owner Role

Email Notifications Not Working for Owner Role

Email Notifications Not Working for Owner Role
Email Notifications Not Working for Owner Role
2025-08-09 15:24:00 - last edited 3 weeks ago
Model: OC300  
Hardware Version: V1
Firmware Version: 1.30.7 Build 20250704 Rel.78617

After configuring the email server in the controller and receiving a test email OK, I was not receiving any emails for any events.  In the Accounts settings, I am the only entry and the alert emails option is enabled.  I noticed that my role is listed as Owner.  I decided to add another test user as an Admin with the alert emails option enabled.  The emails started to arrive immediately at the test user's email address.  Apparently, the alert emails function is not working for an Owner even though the option is enabled.

 

Note:  In the messages that are arriving, the date is appearing where it states "Time:" and there is no time.

 

Update 10-08-25:  After adding the test admin user, emails also started arriving for the Owner.  The test admin user was deleted and the emails are continuing to arrive for the Owner.  It is as though the controller needed a "kick start" to get everything working.

 

 

 

1x ER706W 1x OC300 4x SG2008 1x EAP610 2x EAP650
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#1
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1 Accepted Solution
Re:Email Notifications Not Working for Owner Role-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @jra11500 

 

Thanks for posting here.

 

This feature doesn't require a test account to activate.

 

This was most likely an isolated incident. It might need more waiting time, or could be related to corresponding logs, or the mail servers, or sth else. It's hard to say.

 

If you have time, you can install a software controller and test again.

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#2
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Re:Email Notifications Not Working for Owner Role-Solution
3 weeks ago - last edited 3 weeks ago

Hi  @jra11500 

 

Thanks for posting here.

 

This feature doesn't require a test account to activate.

 

This was most likely an isolated incident. It might need more waiting time, or could be related to corresponding logs, or the mail servers, or sth else. It's hard to say.

 

If you have time, you can install a software controller and test again.

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#2
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Re:Email Notifications Not Working for Owner Role
3 weeks ago

  @Vincent-TP 

 

The good thing is that everything is working OK now.  The email server had been configured over a week ago and I never received any emails, only the test email.  I began to think that perhaps cloud access was needed but that was not the case.  Adding, and then deleting the temporary admin account fixed everything.  Like you say, it was probably an isolated incident.

 

1x ER706W 1x OC300 4x SG2008 1x EAP610 2x EAP650
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#3
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Re:Email Notifications Not Working for Owner Role
3 weeks ago

  @jra11500 

 

Thanks for your feedback

 

We will also keep an eye on this kind of feedback.

 

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