Business Community > Controllers > On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
< Controllers

On-Premises Systems tab missing in Omada Cloud Portal (intermittent)

On-Premises Systems tab missing in Omada Cloud Portal (intermittent)

On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
3 weeks ago
Model: OC200  
Hardware Version: V1
Firmware Version: 1.36.7 Build 20250707 Rel.72474

Hello,

I have two OC200 controllers (Cloud Access enabled, both show Connected in local UI). Until today, both controllers were visible under the On-Premises Systems tab in the Omada Cloud Portal (web interface). Suddenly, that tab disappeared from the portal. It is becoming more and more frequent and for extended periods more than 24 hours now.

 

  • Controllers: 2 × OC200 (different firmware versions, both worked fine until today) 2 different locations

  • Browsers tested: Chrome & Firefox on Linux Mint PC + laptop, Chrome & Firefox on Android tablet → same issue everywhere

  • Networks tested: home broadband and LTE → same result

  • Mobile app: Both controllers still visible and fully manageable

  • Web portal: On-Premises Systems tab missing (sometimes appears briefly, then disappears again)

  •  

Timeline:

  • First, my laptop stopped showing the tab, but my PC still had it open in an existing session.

  • After refreshing that PC tab, the On-Premises Systems tab disappeared there too.

  • A little while later, the tab briefly reappeared on my Android tablet, but disappeared again without me changing anything.

 

This looks like an intermittent backend issue on TP-Link’s cloud servers, since the mobile app always works and the web portal API sometimes returns nothing.

Can TP-Link confirm if there’s a known outage or issue with the Omada Cloud Portal?

Thanks,

  0      
 
  0      
 
#1
Options
5 Reply
Re:On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
2 weeks ago

Hi  @corkscrew22 

 

 

Thanks for posting here.

 

Is everything working properly now?

 

The cloud service was functioning normally at that time, and we didn't received similar reports from other users.

Therefore, I suspect the issue is more likely related to your local network. Thanks for your detailed feedback.

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#2
Options
Re:On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
2 weeks ago

  @Vincent-TP 

Hi sorry i have to disagree 48 hours now without access after the detailed explanation i have given i don't quite see how you can say its a local network issue, bearing in mind i have  tried 3 different local network connections and all are the same, everything has worked perfectly for over a year and now in the last week or so something has changed is it perhaps something local to indonesia where my controllers are?

i really need to escalate this to tp-link i rely on this remote access for my businesses 

  0  
  0  
#3
Options
Re:On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
2 weeks ago - last edited 2 weeks ago

Hi  @corkscrew22 

 

Thanks for the reply.

 

Do you mean the two OC200 are installed in Indonesia and you were trying to access them in a different country?

 

Would you please share a screenshot of the cloud Portal page?

 

Please also test below:

Invite a test account as the viewer of the controller, and log in via this account, see if the same situation persists. 

 

You may do this via the Omada APP.

 

If possible, please invite two accounts for comparison:

  1. One located in Indonesia
  2. One from your same country

 

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#4
Options
Re:On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
2 weeks ago

Hi  @corkscrew22 

 

Does the situation persist?

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
  0  
  0  
#5
Options
Re:On-Premises Systems tab missing in Omada Cloud Portal (intermittent)
2 weeks ago

   Hi @Vincent-TP  

 

I could not find add cloud account anywhere on the ap either in my phone or tablet.

 

I set up a second Tp-link ID on my PC.

 

From my existing cloud log in I went to Organization - account and added a new user with viewer privileges, while I was in the account page I checked my owner account role did nothing just looked and backed out of the page.

 

 

I then logged out and logged back in using the viewer account and all 3 tabs visible again

 

“Cloud-Based Systems”

“On-Premises Systems”

“Account Manager”

 

I logged out of the viewer account and logged back in with my owner account and hey presto all tabs visible again

 

I can only assume that by entering into the account settings in the organization some how refreshed the server ? Any way bottom line all good again.

 

I have waited a couple of days in replying just to make sure it does not disappear again all is good don’t know how but problem solved .

 

Many thanks for taking the time to help me.

 

  0  
  0  
#6
Options

Information

Helpful: 0

Views: 278

Replies: 5

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.