Oc200 controller offline and Eaps adopting

Oc200 controller offline and Eaps adopting

Oc200 controller offline and Eaps adopting
Oc200 controller offline and Eaps adopting
3 weeks ago - last edited 3 weeks ago

Good day. 

Ive read several threads and reddit 

Yesterday I had power cycled the system as the wifi dropped during a call. The logs showed no errors and I have two wans with load balance and a third as failover 

 

Now My Oc200 controller constantly goes online and offline and a few Eaps  and router are showing adopting for over 16 hours. Eap723 and Eap650 outdoor 

 

What do i do now besides power cycling the rack.

 

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#1
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Re:Oc200 controller offline and Eaps adopting -Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Deeps530 

 

For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.

 

For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.

 

 

 

 

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Re:Oc200 controller offline and Eaps adopting -Solution
3 weeks ago - last edited 3 weeks ago

Hi  @Deeps530 

 

For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.

 

For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.

 

 

 

 

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Re:Oc200 controller offline and Eaps adopting
3 weeks ago

  @Vincent-TP  Hi. Ive tried power cycling the switchs for 5 minutes as they power the Eaps 

 

Did not work

 

I then installed a older firmware i knew was stabe and then updated the firmware to current version, installed a backup and for the last 4 hours all is well. All devices adopted very quickly apart from eap115 which i will have to factory reset as its saying its bonded to another controller. 

 

I think the software on the controller was the fault. I will simulate a power fail and see what happens latter today. 

Vincent-TP wrote

Hi  @Deeps530 

 

For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.

 

For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.

 

 

 

 

 

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Re:Oc200 controller offline and Eaps adopting
3 weeks ago

Hi  @Deeps530 

 

I then installed a older firmware i knew was stabe and then updated the firmware to current version, installed a backup and for the last 4 hours all is well

>>>Do you mean the firmware for the OC200 or the switch?

 

How is the performance during the weekend?

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Re:Oc200 controller offline and Eaps adopting
3 weeks ago

  @Vincent-TP  yes it is stable. No issues as yet. It must have been a firmware issue.

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Re:Oc200 controller offline and Eaps adopting
3 weeks ago

Hi  @Deeps530 

 

Thanks for the sharing. 

 

Anything new comes up, don't hesitate to let us know.

Deeps530 wrote

  @Vincent-TP  yes it is stable. No issues as yet. It must have been a firmware issue.

 

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Re:Oc200 controller offline and Eaps adopting
2 weeks ago

  @Vincent-TP So i spoke to soon. Last night i had to swtich off the server rack to service the ups. 

Now after 12 hours it s give over 400 logs - Cloud access success and Network disconnection. 

 

The internet is fine and i did a continuous ping via cmd and no issues.

the controller is still trying to adopt the last AP 

 

My rack is as follows 

2 ONT - primary wan - Load balance

LTE - backup

 

ER707 M2

24 port SG3428xpp m2

16 port SG2218P

3 x EAP723

1 x EAP115

1 x Eap650 outdoor 

 

I plan on installing a 4 723 next week but really finding this controller unreliable yet im well within the limits. I dont know if i should try installing it on my server and see what happens. 

 

I honestly do not know what to do. 

 

Model

OC200 1.0

Firmware Version

1.36.7 Build 20250707 Rel.72474

Vincent-TP wrote

Hi  @Deeps530 

 

Thanks for the sharing. 

 

Anything new comes up, don't hesitate to let us know.

Deeps530 wrote

  @Vincent-TP  yes it is stable. No issues as yet. It must have been a firmware issue.

 

 

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