Oc200 controller offline and Eaps adopting

Good day.
Ive read several threads and reddit
Yesterday I had power cycled the system as the wifi dropped during a call. The logs showed no errors and I have two wans with load balance and a third as failover
Now My Oc200 controller constantly goes online and offline and a few Eaps and router are showing adopting for over 16 hours. Eap723 and Eap650 outdoor
What do i do now besides power cycling the rack.
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Hi @Deeps530
For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.
For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.
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Hi @Deeps530
For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.
For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.
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@Vincent-TP Hi. Ive tried power cycling the switchs for 5 minutes as they power the Eaps
Did not work
I then installed a older firmware i knew was stabe and then updated the firmware to current version, installed a backup and for the last 4 hours all is well. All devices adopted very quickly apart from eap115 which i will have to factory reset as its saying its bonded to another controller.
I think the software on the controller was the fault. I will simulate a power fail and see what happens latter today.
Vincent-TP wrote
Hi @Deeps530
For the gateway router, at this point, there seems to be no better alternative – you may need to manually reboot it locally to restore connectivity.
For the EAP units, are they powered by the POE switch? I see the switches are still connected, you may reboot the POE ports to the EAP units to remotely reboot them.
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Hi @Deeps530
I then installed a older firmware i knew was stabe and then updated the firmware to current version, installed a backup and for the last 4 hours all is well
>>>Do you mean the firmware for the OC200 or the switch?
How is the performance during the weekend?
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@Vincent-TP yes it is stable. No issues as yet. It must have been a firmware issue.
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Hi @Deeps530
Thanks for the sharing.
Anything new comes up, don't hesitate to let us know.
Deeps530 wrote
@Vincent-TP yes it is stable. No issues as yet. It must have been a firmware issue.
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@Vincent-TP So i spoke to soon. Last night i had to swtich off the server rack to service the ups.
Now after 12 hours it s give over 400 logs - Cloud access success and Network disconnection.
The internet is fine and i did a continuous ping via cmd and no issues.
the controller is still trying to adopt the last AP
My rack is as follows
2 ONT - primary wan - Load balance
LTE - backup
ER707 M2
24 port SG3428xpp m2
16 port SG2218P
3 x EAP723
1 x EAP115
1 x Eap650 outdoor
I plan on installing a 4 723 next week but really finding this controller unreliable yet im well within the limits. I dont know if i should try installing it on my server and see what happens.
I honestly do not know what to do.
Model
OC200 1.0
Firmware Version
1.36.7 Build 20250707 Rel.72474
Vincent-TP wrote
Hi @Deeps530
Thanks for the sharing.
Anything new comes up, don't hesitate to let us know.
Deeps530 wrote
@Vincent-TP yes it is stable. No issues as yet. It must have been a firmware issue.
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