Frequent timeouts connecting to wireless devices
Hello. I have two Omada APs managed by an Omada SDN controller. My wireless network is operating on the 2.4 GHz and 5 GHz bands. I have some surveillance cameras connected to the network on the 2.4 GHz band. Both APs report strong connections from the cameras (typically full bars).
When I connect to the cameras from a wired device the connections are strong and stable. However, when I connect to the cameras from a wireless device (e.g. my phone) the connections often (but not always) timeout and I will have to try multiple times before I'm able to connect to the devices. The behavior doesn't seem to change if my phone and camera are connected to the same AP or if they're connected to different APs.
I do not have 802.11r enabled, though I did try to enable it to see if that might make a difference. It did not.
Any thoughts on what might be going on? Thank you.
Hi @invariant
Thanks for posting here.
To understand the situaiton better, please let us know the following info:
1. What kind of cameras you are using? Are they TP-Link, if yes, please also give us their model number and firmware version;
2. Some screenshots of the camera's SSID;
3. If connect the phone to the same SSID as camera's, will the situation persist?
4. Please also share with some screenshots of phone's SSID settings;
5. Some screenshots when you failed to connect the cameras, better including the timeout error.
In the meantime, please make sure the following options are unchecked for the camera SSID:
I disabled the two options as you suggested in my Omada SDN controller. However, the issue still persists, even when the phone and cameras are on the same SSID. The cameras are Amcrest cameras. I did not experience any issues when I only had one unmanaged AP (TP-Link EAP660 HD). It was only after adding the EAP610 and Omada SDN controller that I began to notice issues.
Camera SSID Settings
Phone SSID Settings
@Vincent-TP Thank you for following up. I'm beginning to think the issues are related to wireless coverage and interference from neighboring APs. I'm using an OC200 controller with further 5.15.24.19 (stable channel).
Since our last contact I added another EAP610. The two EAP610 devices are 24' apart, and the camera is centered between them. I've run global optimization on my devices through the controller. Despite this, connectivity issues to the camera have persisted.
Below is a screenshot of my devices.
I've tested the wireless and wired connectivity separately around the same times. Now I'm seeing the issues in both cases, which leads me to believe interference is the cause.