RE6020 V1 crashing, freezing, hangs

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RE6020 V1 crashing, freezing, hangs

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
RE6020 V1 crashing, freezing, hangs
RE6020 V1 crashing, freezing, hangs
2015-12-15 00:57:45 - last edited 2021-08-21 05:00:34
Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

I have an RE6020 the crashes every 14 days or so.

Spec:
RE6020 V1
Firmware: 1.0.3
Build: 20140604
Release: 64661

Environment:

1 ipsec VPN tunnel to remote office with 5 users.
Behind the router is a single terminal server for the 5 users and a small private website used by a membership of 3000 users.
Traffic is minimal rarely using more than 10% CPU resources.

Tunnel is configured to use:
Policy:
Exchange mode: Main
SA Lifetime: 28800

Proposal: MD5, 3DES, DH2

Symptoms:
All access internal and external stops working.
Access to web admin panel not working.
Direct cable access to console not working.
Panel lights continue to flash.

Current resolution is to cycle the power.

Any Suggestions?
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Re:RE6020 V1 crashing, freezing, hangs
2015-12-24 15:22:35 - last edited 2021-08-21 05:00:34
Why not contact the supporter directly?
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Re:RE6020 V1 crashing, freezing, hangs
2015-12-29 22:52:34 - last edited 2021-08-21 05:00:34
Thanks Jery.

I have and as I suspected the only thing they had for me was to update the firmware.

I always like to check the forms before taking this kind of action which is always risky.

I have done the update and all is good for now. It may take a few weeks or so to know if the update worked resolved my issue.
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