Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Hi all,
In my home setup I have 3 EAP653's that often show heartbeat missed. When this happens, it appears the clients connected to these AP's loose network connection and try to connect to other AP's. Local ping to these AP's keeps stable during these events, and uptime for the affected AP's in the Omada portal is not reset.
I also have a EAP610 and a EAP225 that work just fine. I have no other Omada gear yet, my PoE switch and router are from other brands. For management of the AP's I'm using Omada Central Essentials (in the EU), so no on-prem controller.
The issues started with either a firmware update of the EAP653's, or the update of Omada Central Essentials to v6, I can't be sure. Before that everything was running smoothly.
I already have tried:
- Power cycling AP's and PoE switch
- Factory reset of EAP653
- Manually trying to downgrade firmware to the latest online version (1.1.3). Strangely enough the AP rejects that firmware.
Has anyone come across something similar?
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Firmware version 1.3.90 allows to downgrade to 1.1.3. (I didn't test 1.3.90).
Immediately after downgrade the memory consumption was 59%. Hopefully eap653v1 1.1.3 works well together with omada software controller v6.
Next days will tell ...
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@OlivierNijs
I have already sent you a message with the link. (I don't want to post it publicly here.)
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Hello,
Could you also send me a link to download the firmware?
I have the same problem after updating. I have 25 out of 30 APs that keep disconnecting.
I have an open ticket with support, but I'm afraid they're not working at the moment.
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Hi @OlivierNijs
I also sent you a link for the beta to your email, the ID is TKID251106999.
OlivierNijs wrote
Is it possible for you to send me this new firmware?
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Do you encounter the high memory issue?
Please share a screenshot of your controller's Device page, which will help us identify the specific hardware and firmware versions of the SDN devices you are using. Thanks.
LudovicC wrote
Hello,
Could you also send me a link to download the firmware?
I have the same problem after updating. I have 25 out of 30 APs that keep disconnecting.
I have an open ticket with support, but I'm afraid they're not working at the moment.
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Hi, could you please send me a link to this beta version as well?
Vincent-TP wrote
Hi @OlivierNijs
I also sent you a link for the beta to your email, the ID is TKID251106999.
OlivierNijs wrote
Is it possible for you to send me this new firmware?
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Thanks for the 1.3.92 firmware. Unfortunately the files seems to be corrupted. I get an error when I unzip the file. Also the firmware is not accepted by the controller software
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Hi, I had messaged it to you. Please let us know how did it work on your side. Thanks.
MR.S wrote
Hi, could you please send me a link to this beta version as well?
Vincent-TP wrote
Hi @OlivierNijs
I also sent you a link for the beta to your email, the ID is TKID251106999.
OlivierNijs wrote
Is it possible for you to send me this new firmware?
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- Report Inappropriate Content
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