Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Hi all,
In my home setup I have 3 EAP653's that often show heartbeat missed. When this happens, it appears the clients connected to these AP's loose network connection and try to connect to other AP's. Local ping to these AP's keeps stable during these events, and uptime for the affected AP's in the Omada portal is not reset.
I also have a EAP610 and a EAP225 that work just fine. I have no other Omada gear yet, my PoE switch and router are from other brands. For management of the AP's I'm using Omada Central Essentials (in the EU), so no on-prem controller.

The issues started with either a firmware update of the EAP653's, or the update of Omada Central Essentials to v6, I can't be sure. Before that everything was running smoothly.
I already have tried:
- Power cycling AP's and PoE switch
- Factory reset of EAP653
- Manually trying to downgrade firmware to the latest online version (1.1.3). Strangely enough the AP rejects that firmware.
Has anyone come across something similar?
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Hi @MR.S
The link I sent you earlier addressed the issue related to upgrading to version 1.3.4. However, I have now shared another version with you, which also resolves the problem—It can be update from 1.3.50.
Looking for the result this time. Thanks.
MR.S wrote
I have tried to upgrade from 1.1.3 and 1.3.50, but it failed on both, I have never heard of version 1.3.4, where can I find it?
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Does a version of this latest one exist for 650 v1 ? interested to put it on a EAP that is hardly used to compare its stability against the other two version 1.1.3 and 1.3.50
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Currently, we have only received feedback related to the EAP653 and have not encountered similar reports for the EAP650. Therefore, there is no firmware specifically for the EAP650 at this time.
Thank you for your attention! If you observe any issues with the EAP650, please share details and we will investigate further.
GRL wrote
Does a version of this latest one exist for 650 v1 ? interested to put it on a EAP that is hardly used to compare its stability against the other two version 1.1.3 and 1.3.50
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I thought they are effectively same unit with a different SKU because the 650 comes with PSU and the 653 does not. Interesting. Will keep an eye on mine anyway
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I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.

I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.
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Hi @MR.S
Thank you for your feedback. We have identified the cause of this situation and are currently working on it.
Additionally, these phenomena should not affect normal network usage—they are merely display issues. Has this had any impact on your network connectivity?
MR.S wrote
I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.
I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.
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Vincent-TP wrote
Hi @MR.S
Thank you for your feedback. We have identified the cause of this situation and are currently working on it.
Additionally, these phenomena should not affect normal network usage—they are merely display issues. Has this had any impact on your network connectivity?
MR.S wrote
I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.
I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.
no I didn't notice anything, the PC wasn't disconnected or anything
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