Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update

Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update

37 Reply
Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Tuesday

Hi  @MR.S 

 

 

The link I sent you earlier addressed the issue related to upgrading to version 1.3.4. However, I have now shared another version with you, which also resolves the problem—It can be update from 1.3.50. 

Looking for the result this time. Thanks.

MR.S wrote

  @Vincent-TP 

 

I have tried to upgrade from 1.1.3 and 1.3.50, but it failed on both, I have never heard of version 1.3.4, where can I find it?

 

 

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#32
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Tuesday - last edited Tuesday

  @Vincent-TP 

 

Does a version of this latest one exist for 650 v1 ?   interested to put it on a EAP that is hardly used to compare its stability against the other two version 1.1.3 and 1.3.50

 

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#33
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Tuesday

  @GRL 

Currently, we have only received feedback related to the EAP653 and have not encountered similar reports for the EAP650. Therefore, there is no firmware specifically for the EAP650 at this time.

Thank you for your attention! If you observe any issues with the EAP650, please share details  and we will investigate further.

GRL wrote

  @Vincent-TP 

 

Does a version of this latest one exist for 650 v1 ?   interested to put it on a EAP that is hardly used to compare its stability against the other two version 1.1.3 and 1.3.50

 

 

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#34
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Tuesday - last edited Tuesday

  @Vincent-TP 

 

I thought they are effectively same unit with a different SKU because the 650 comes with PSU and the 653 does not.  Interesting.  Will keep an eye on mine anyway

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#35
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Tuesday

  @Vincent-TP 

 

I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.

 

 

I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.

 

 

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#36
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Yesterday

Hi  @MR.S 

Thank you for your feedback. We have identified the cause of this situation and are currently working on it.

Additionally, these phenomena should not affect normal network usage—they are merely display issues. Has this had any impact on your network connectivity?

MR.S wrote

  @Vincent-TP 

 

I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.

 

 

I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.

 

 

 

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#37
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Re:Heartbeat missed and stability issues for EAP653 after firmware / Cloud controller update
Yesterday

Vincent-TP wrote

Hi  @MR.S 

Thank you for your feedback. We have identified the cause of this situation and are currently working on it.

Additionally, these phenomena should not affect normal network usage—they are merely display issues. Has this had any impact on your network connectivity?

MR.S wrote

  @Vincent-TP 

 

I have the access point connected to cloud essential to test a bit, but it looks like there are problems with the new firmware as well.

 

 

I'm going to try adopting it to my on-prem controller at home to see if the same thing happens there.

 

 

 

  @Vincent-TP 

 

 

 

no I didn't notice anything, the PC wasn't disconnected or anything

 

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#38
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