Stream interrupts

Stream interrupts

Stream interrupts
Stream interrupts
a week ago - last edited Yesterday
Tags: #connection drop
Hardware Version: V1
Firmware Version: 1.4.2 250918

I have 13 TPLink Cameras connected to my Vigi and they very often lose connectio to the vigi.
Cameras are still reachable through the Tapo app, wifi connection is as good as before. I see the video stream stopping on the vigi and unifi controller recognises reduced traffic.
The problem is easily solved by rebooting the vigi device, but thats kind of annoying.


I did already exchange the internal disk to a recommended one, but no difference.

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#1
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1 Accepted Solution
Re:Stream interrupts-Solution
Yesterday - last edited Yesterday

  @Michael23243 

We have been unable to reproduce the issue you reported in our lab. Please provide your network-topology details.

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#5
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Re:Stream interrupts
a week ago

  @Michael23243 

Thank you for your post.
When you say “the video stream from the NVR stops,” do you mean the live stream stops? How do you manage these cameras—through the NVR’s web interface or the VMS Cloud? Do all cameras disconnect at the same time, or only certain ones? Besides the Tapo cameras, are any other camera models managed by this NVR? Please use the ping tool to verify whether the NVR can still reach the cameras when the disconnection occurs.

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#2
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Re:Stream interrupts
Saturday

  @Ethan-TP 

I manage the cameras through local Vigi.

Not all Cameras stop, just some. Took a while to answer as i was waiting for it to happen again.

Camera is pingable from the NVR but no stream is grabbed by the NVR

When i connect to the camera via the Tapo App, i can see the stream in the Tapo App.
Restarting the Camera is not changing anything, but when i restart the NVR i get the stream working again on the NVR.
 

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#3
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Re:Stream interrupts
Wednesday

  @Michael23243 

Thank you so much for taking the time to post the issue on the TP-Link community!

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is  TKID251138694 please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!

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#4
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Re:Stream interrupts-Solution
Yesterday - last edited Yesterday

  @Michael23243 

We have been unable to reproduce the issue you reported in our lab. Please provide your network-topology details.

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#5
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Re:Stream interrupts
Yesterday

  @Ethan-TP 

Its just as simple as that:
Router - 24port Core Switch - 9 Unify APs connected direct and Cameras connected over Wifi

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#6
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