Unable to update OC200 v1 to v 6.0.0.34 version
Hi,
I have an Omada OC200 v1 controller running Omada SDN Controller V5.15.24.21 with firmware version 1.36.7 Build 20250707 Rel.72474.
In the OC200 web interface, I see the message: “A new version of Omada Controller is available for upgrade. Release Notes for Omada SDN Controller V6.0.0.34.”
I tried to update three times. The download completed successfully, but the reboot that should follow never happened.
The OC200 responds to ping, but when I try to access its web interface, the page is not available.
The LEDs stayed on the whole time, but the OC200 became unresponsive. I had to disconnect the RJ45 cable to force a restart.
Unfortunately, it still keeps the original version.
Thank you for your help,
Pavel
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All devices have been adopted without inserting the USB stick. All working normally. No perform any reset cause I want to keep the settings. To complex to redoo everything manually and not trust the restore especially on big version change but fortunatelly issue has been fixed.
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Hi @BusyMind
Happy to know that you had updated successfully. and thanks for the feedback. Is it possible to share some info of the old USB stick? such as a picture for the label?
BusyMind wrote
the USB stick is a very old one, maybe get corrupted I do not now and not interested now to check it out but for sure was a fix by removing it at before 4th try.
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After extensive testing, we finally reproduced the issue once, but the information is insufficient.
I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. Please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, please update this topic thread with your solution to help others who may encounter the same problem as you did.
Many thanks for your excellent cooperation and patience!
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Hi @GiorV
a few minutes ago I performed the update by removing the USB flash drive. The update went correctly, everything loaded properly and the devices adopted without issues. I then reinserted the USB flash drive and the original backups appeared as well.
One more thing came to my mind — if you’re not using a USB flash drive, how are you powering the OC200? With the adapter or via PoE? I’m using PoE because saving backups to a USB flash drive is only possible when the OC200 is powered via PoE.
Pavel
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Try to attach a log here. I think can be downloaded. Maybe the teck team will figure out. Seems that only with multiple tries goes and the USB stick is only an coincidence here.
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Hi @PavelV
The OC200 is powered via PoE.
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Seems ok here (v1, usb drive, POE, some waiting, v5.15 > 6.0.0.34)
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