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VIGI NVR cannot access internet in order to bind TP-Link ID

VIGI NVR cannot access internet in order to bind TP-Link ID

VIGI NVR cannot access internet in order to bind TP-Link ID
VIGI NVR cannot access internet in order to bind TP-Link ID
a week ago - last edited Friday
Model: VIGI NVR1004H-4P  
Hardware Version: V1
Firmware Version: 1.1.4 Build 241024 Rel.75379n

Hi,

I've had issues with the NVR from day one - all setup appears normal, but it will not connect to the internet.

It is running in DHCP mode behind an ER706W (TP-Link AX3000) gateway.

I have updating firmware and factory resets on both devices, no change.

I can view the NVR's GUI through over LAN in chrome, cameras are functional, recording and playback over LAN are fine.

I have disabled VIGI VMS.

I have toggled uPnP in both NVR and gateway, no change.

DDNS says it's connected - which I find odd.

When I type my credentials into the "Bind To TP-Link ID", click OK, after a moment it displays "Request timed out".

 

I can see that ther's anything else I can do....

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Re:VIGI NVR cannot access internet in order to bind TP-Link ID-Solution
Friday - last edited Friday

  @John_mono 

Thank you for your post. Please verify that the device is online by following the steps below:

  1. First, confirm that the device has Internet access.
    Go to System → System Management → Diagnostic Tools and ping www.google.com to check the device’s connectivity.

  2. If the ping fails, the device is offline.
    The issue lies with the upstream network; check the gateway and any other network equipment connected to it to see whether they can reach the Internet.

  3. If the ping succeeds, the device is online.
    We will continue troubleshooting via e-mail and will need to collect some additional information.
    Meanwhile, please also try adding the device in the VIGI app by scanning its QR-code or entering its SN to see whether the problem persists.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
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Re:VIGI NVR cannot access internet in order to bind TP-Link ID-Solution
Friday - last edited Friday

  @John_mono 

Thank you for your post. Please verify that the device is online by following the steps below:

  1. First, confirm that the device has Internet access.
    Go to System → System Management → Diagnostic Tools and ping www.google.com to check the device’s connectivity.

  2. If the ping fails, the device is offline.
    The issue lies with the upstream network; check the gateway and any other network equipment connected to it to see whether they can reach the Internet.

  3. If the ping succeeds, the device is online.
    We will continue troubleshooting via e-mail and will need to collect some additional information.
    Meanwhile, please also try adding the device in the VIGI app by scanning its QR-code or entering its SN to see whether the problem persists.

Wishing you a joyful life and smooth internet! Get the Latest Firmware Releases for Omada Routers Here - Subscribe for Updates Omada US Enterprise Beta Program Launch
Recommended Solution
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