Hi.

I got a new ER7212PC recently and initiated a firmware upgrade since the console prompted me to do so.

The gateway has now been fully offline (not even sending PoE to the APs) for one hour, and it shows no sign of booting up.

Is it normal to take this long? How can I diagnose this? I'm hesitant to pull the plug in case it's still performing the upgrade.

I don't exactly know which version if had and which version it was going to install since I don't remember everything, and the device won't even boot to check it out.