@Vincent-TP Good day,

I hope you are well.

I’m looking for some advice regarding a strange issue between two Pharos client devices.

Background

I currently have a TP-Link Pharos CPE510 working perfectly in Client Mode, connecting reliably to my indoor Wi-Fi networks as well as my target access point (EAP610).

However, when I try to use a Pharos CPE710 in the same Client setup, it is unable to detect any wireless networks at all.

✅ Working Device: Pharos CPE510 (Client Mode)

Model: CPE510 v3.20
Firmware: 2.2.4 Build 20230616

Wireless Settings:

• Region: South Africa

• Channel/Frequency: 36 / 5180 MHz

• Channel Width: 20/40 MHz

• Mode: 802.11a/n Mixed

• TX Power: 25 dBm

• Signal Strength: -50 / -43 dBm

• Noise: -88 dBm

• SNR: 46 dB

• CCQ: 100%

This device can scan and connect to networks without any issues.

❌ Problem Device: Pharos CPE710 (Client Mode)

Model: CPE710 v2.0
Firmware: 1.0.3 Build 20230616

Wireless Settings:

• Region: South Africa

• Mode: 802.11a/n/ac

• Channel Width: 20/40/80 MHz

• TX Power: 27 dBm

• EIRP Limit: Enabled

• Survey Button: Available

Issue:

The Survey scan list is completely empty.

No SSIDs appear at all, even though:

• The CPE510 sees all nearby Wi-Fi networks

• The EAP610 is broadcasting normally

• The CPE710 works in AP mode (it can broadcast an SSID)

Survey Window on CPE710

The scan table shows only the column headers, but no networks are detected:

• BSSID

• SSID

• SNR

• Signal/Noise

• Channel

• Security

Main Question

Is it actually possible for a CPE710 to connect to an EAP610 in Client Mode?

Or is there a known compatibility/region/channel limitation that would explain why the CPE710 cannot detect any Wi-Fi networks at all?

Any advice or troubleshooting suggestions would be greatly appreciated.

Kind regards,
Reece