@AquilaTech Can you double check that the VMS service is actually running? Opening the VIGI VMS Service Manager, the Basic Service should be toggled ON under Status.

  @NeilR_M 

  @AquilaTech The newest version service manager should look like this



If the VMS is running, there should be an application in your icon tray at the bottom that pulls up a window like this. There, you should be able to check if the service is running.

  @NeilR_M 

This is what I have on bought notebooks, dont have a service manager. Where can I find service manager?

  @AquilaTech Can you reinstall using the file downloaded from this link: VIGI VMS V1

  @NeilR_M 

I have installed VIGI VMS_1.8.84_64bits. Getting following screen but can login, what username and password must I use?

  @AquilaTech If you set up another version of VMS on this computer, you should be able to use the same login you set before. Otherwise, try your TP-Link ID and password, if you have one. 

  @NeilR_M 

Ok VIGI VMS_1.8.84 working. So why does VIGI VMS_1.8.84 work but not VIGI VMS ver 2.1.25????