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Poor WLAN Optimization - latest EAP Firmware

Poor WLAN Optimization - latest EAP Firmware

Poor WLAN Optimization - latest EAP Firmware
Poor WLAN Optimization - latest EAP Firmware
Tuesday - last edited Tuesday
Model: EAP787   EAP773  
Hardware Version: V1
Firmware Version: 1.1.5

I updated two EAP773 and one EAP650 to two EAP787 and one EAP773 - same exact mounting positions as before.  

 

Originally, when I did the WLAN optimization - I would get a strong 80% WLAN experience score - since I changed out to the EAP787 and one EAP773 - is consistently went down to 62-69%

 

Now I updated my two EAP787s to firmware 1.1.5 from 1.1.3 - and the WLAN Optimization has even worsened (see graphic) - I'm averaging 50% 

 

Once again, all EAPs are mounted in the same positions for the last two years ?!?!?

 

I'm using Omada software controlled version 6.1.0.19 

 

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Poor Optimization

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#1
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3 Reply
Re:Poor WLAN Optimization - latest EAP Firmware
Yesterday

Hi  @Spanky66 

 

Thanks for posting here.

Perhaps there has been an increase in wireless interference recently. Could you please take screenshots of the channel utilization for these APs?

 

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#2
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Re:Poor WLAN Optimization - latest EAP Firmware
16 hours ago - last edited 16 hours ago

 

 

@Vincent-TP Here are the requested screenshots - as far as I can see, there have been no changes in wireless interferences - the three APs have been in the same positions and neary SSIDs from neighbors hasn't changed . . .

 

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#3
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Re:Poor WLAN Optimization - latest EAP Firmware
an hour ago

Hi  @Spanky66 

 

Thanks for the info. 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260253188. Please check your inbox and confirm that the support email was received. Thanks!
Once the issue is resolved, please update this thread with your solution to help others who may encounter the same problem.
Many thanks for your excellent cooperation and patience!

Wish you a happy life and smooth network usage!  >Omada US Enterprise Beta Program Launch< >Get the Latest Omada SDN Controller Releases Here< >Experience the Latest Omada EAP Firmware<
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#4
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