CPE210 Client unit randomly disconnecting from Access Point

CPE210 Client unit randomly disconnecting from Access Point

CPE210 Client unit randomly disconnecting from Access Point
CPE210 Client unit randomly disconnecting from Access Point
3 weeks ago - last edited a week ago
Model: CPE210  
Hardware Version: V3
Firmware Version: 2.3.3 Build 20251112 Rel. 76854 (5553)

 I have an outdoor Wireless Bridge set up with 2 CPE210 units. They are located 300 feet apart with direct line of sight with no obstacles. The CPE210 which is set up as the Access Point is directly hardwired to a Deco 6e router. Both units have the latest firmware and are set to Channel 11 (I have also tried Channel 6) which is not seeminlgly congested in my rural area. The bridge has been working flawlessly for several months but every now and then the remote client unit drops the connection to the Access Point. I cannot ping it, nor access it in any way. Once disconnected from the Access Point it will not reconnect, and I have to physically dismount it from its remote location and reprogram it. It then works correctly for a few weeks before doing the same thing again. I have tried different transmit powers (15-26dBm) which has not eliminated the issue. The distance setting is set to 0.066km. I have set the channel width to 20MHz (but also tried other settings) and Maxstream is off.The CPE210 set up as the Access Point never disconnects (except from the client) and I am always able to access its Pharos interface. I have even replaced the client unit with a new unit and the same thing happens - it runs for a few weeks and then disconnects. Can anyone help in finding why this is happening and what could be the causes and a solution. Thanks

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Re:CPE210 Client unit randomly disconnecting from Access Point-Solution
2 weeks ago - last edited a week ago

Hi  @chrocr19 

 

Thanks for posting here.

Generally, we recommend setting the distance to 1.1 times the actual distance.

That is, for 300 feet, we suggest adjusting the distance setting to 0.1 km. The value 0.066 km is not appropriate.

 

And I have to physically dismount it from its remote location and reprogram it.

>>What do you mean by reprogram? Do you need to reset the client CPE to default settings and reconfigure it?

 

One more question: how do you power on the CPE? Do you use the included POE adapter?

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Re:CPE210 Client unit randomly disconnecting from Access Point-Solution
2 weeks ago - last edited a week ago

Hi  @chrocr19 

 

Thanks for posting here.

Generally, we recommend setting the distance to 1.1 times the actual distance.

That is, for 300 feet, we suggest adjusting the distance setting to 0.1 km. The value 0.066 km is not appropriate.

 

And I have to physically dismount it from its remote location and reprogram it.

>>What do you mean by reprogram? Do you need to reset the client CPE to default settings and reconfigure it?

 

One more question: how do you power on the CPE? Do you use the included POE adapter?

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Re:CPE210 Client unit randomly disconnecting from Access Point
Tuesday - last edited Tuesday

  @Vincent-TP Thanks so much for your reply. I will adjust the distance setting as you suggest. By "reprogram", I mean set it up again. As I am unable to access the client I had to reset it to the factory settings, and then change the IP address and other settings to configure it as a client on the network. And, yes, it is powered with the supplied PoE brick. It is really bafflng me why it does this

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