EAP PPSK Incompatible Feature Issue

EAP PPSK Incompatible Feature Issue

17 Reply
Re:EAP PPSK Incompatible Feature Issue
2 weeks ago

  @jra11500 

 

I have the same on all 8 of my EAP650 v1 units on two sites since the 1.3.6 / 1.3.7 updates (i think, didnt really check this before)

 

Whats the concensus here?  Forget and readopt?

 

To be honest they seem to be working perfectly fine with my PPSKs

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#12
Re:EAP PPSK Incompatible Feature Issue
2 weeks ago

  @GRL 

 

Everything is working here as well and I have given up on trying to solve the problem.  

1x ER7406 1x OC300 4x SG2008 1x EAP610 3x EAP650-Desktop 1x EAP772-Outdoor
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#13
Re:EAP PPSK Incompatible Feature Issue
2 weeks ago - last edited 2 weeks ago

  @jra11500 

 

I took a more careful look at the incompatible entries themselves and i think i have a conclusion

 

I think whats causing them is too many things are lumped into one check, and if any fail, the entry appears.

 

For example, in my case the entry lists MLO amongst other things, and even though the device supports other stuff mentioned, because this is included in a check, and the device doesnt support it, it flags the whole entry

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#14
Re:EAP PPSK Incompatible Feature Issue
a week ago

  @Vincent-TP 

 

Since several days ago, I now have the issue again with my EAP610 V3 access point. When I made the switch from multiple SSIDs to a single SSID (on each band), I renamed the initial PPSK groups to "Indoor" for the 2.4 GHz SSID and "Indoor_5G" for the 5 GHz SSID.  I also created two PPSK groups for the outdoor EAP ("Outdoor" and "Outdoor_5G"). Several days ago, I decided to create a default group (named "Default") that would include all my VLANs that have wireless access.  Since then, the PPSK multiple entries issue started again with the EAP610.

 

If I go to Devices, Configuration Result, Incompatible, and then select the AP, the Feature column has an entry "PPSK" with a number 5 in parenthesis.  Expanding the PPSK entry, I see three entries of my 2.4 GHz SSID and two entries of my 5 GHz SSID. The WLAN-2.4 GHZ and WLAN-5 GHz entries each have a 1 in parenthesis, which is correct as each band only has one SSID.  It is only the PPSK feature that has multiple bogus entries.

 

I have done everything possible to clear these bogus entries, such as forget, readopt, power-cycle, etc. but nothing has helped.  The controller also has had two updates recently and been reset several times.  Not knowing exactly where these configuration entries are stored, I can not determine what may be the fix.  On a positive note, the PPSK functions are working OK and I have no problems with client access.

 

 

 

1x ER7406 1x OC300 4x SG2008 1x EAP610 3x EAP650-Desktop 1x EAP772-Outdoor
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#15
Re:EAP PPSK Incompatible Feature Issue
Wednesday

Hi  @jra11500 

 

Thanks for the feedback.

To confirm, do the entries behave the same as you reported before?

 

 

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#16
Re:EAP PPSK Incompatible Feature Issue
Wednesday

  @Vincent-TP 

 

Yes, exactly the same.  Currently only one of the EAP650-Desktop devices is showing the incorrect number of entries (3 instead of 2) and the EAP610 is displaying 5 entries as shown below:

 

 

1x ER7406 1x OC300 4x SG2008 1x EAP610 3x EAP650-Desktop 1x EAP772-Outdoor
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#17
Re:EAP PPSK Incompatible Feature Issue
20 hours ago

  @Vincent-TP 

 

This issue has taken a strange turn.  I just finished upgrading my four SG2008 switches to the latest firmware.  Now under the Configuration Result, two of the three EAP650-Desktop devices display PPSK in the Feature column with no number shown in parenthesis and simply states "The device does not support Rate Limit and expiration settings" and "The device supports 128 items".  I believe that this is totally correct and the way it should be without listing SSIDs.

 

The third EAP650-Desktop is now showing 3 of the same SSIDs (it used to be only 2).  The EAP610 is also showing 3 of the same 2,4 GHz SSID and 2 of the same 5 GHz SSID.  I have rebooted, and force provisioned the two devices with no success in clearing the entries.  Now the strange part...  Both devices are downstream after 2 switches (core + distro) whereas the 2 EAP650-Desktop devices with the correct display are only connected to the core switch.  Personally, I don't see how that could make any difference but it does seem related to the issue.

 

1x ER7406 1x OC300 4x SG2008 1x EAP610 3x EAP650-Desktop 1x EAP772-Outdoor
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#18