Hi  @LuisFS 

For EAP653 V1, the US and EU versions are the same.

Did you try to update to the latest version as I suggested?

If you do want to downgrade, please submit a support ticket via email, support team will help you with this.
Please include the following information in the email:
1. This Forum ID 860992;
2. your community nickname;
3. The type of controller you are using;
4. The config file of the controller.

Hi  @LuisFS 

Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260361595. Please check your inbox and confirm that the support email was received. Thanks!

Once the issue is resolved, please update this thread with your solution to help others who may encounter the same problem.
Many thanks for your excellent cooperation and patience!

Hi  @LuisFS 

You may keep that version until it is released on the official website. It's newer (you can judge from the build number).

For this version, you can check from the global site.

To confirm, did that firmware fix the issue?

LuisFS wrote

Hello, thank you for your prompt reply. If you're saying that for EAP653 V1, the US and EU versions are the same, should I update to the versions listed on the global website, or do you recommend I stick with the one you emailed me until the firmware appears on the US website? Thank you for your kind attention.

Hi  @LuisFS 

Did that beta fix the issue?

The device firmware used in different regions is not always the same across all models.

The EAP653 EU version and US version are the same.  For other models, please confirm with us before performing any upgrades.

LuisFS wrote

  @Vincent-TP 

Thank you for your help. I will continue downloading future updates from the global website for my US version. Have a good day.