Business Community > Routers > TL-ER5120 keeps dropping internet connection
< Routers

TL-ER5120 keeps dropping internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
12

TL-ER5120 keeps dropping internet connection

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TL-ER5120 keeps dropping internet connection
TL-ER5120 keeps dropping internet connection
2016-02-24 05:02:44 - last edited 2021-04-19 11:59:42
Model : TL-ER5120

Hardware Version : v2

Firmware Version : TL-ER5120_V2_140212

ISP : Comcast Xfinity

this router has been working with zero problems until about three weeks ago
it is connected to comcast cable via WAN1 port
comcast reports no issues on their end
internet drops multiple times per day; usually comes back by itself within five minutes, but other times it does not
will reconnect if the router is rebooted
wifi remains live throughout
latest firmware installed
what is happening???
  0      
 
  0      
 
#1
Options
11 Reply
Re:TL-ER5120 keeps dropping internet connection
2016-03-01 08:53:01 - last edited 2021-04-19 11:59:42
Wifi? But the 5120 has no wifi function. What is the topology of your network? And is there any error message in the log of the 5120?
  0  
  0  
#2
Options
Re:TL-ER5120 keeps dropping internet connection
2016-03-02 00:22:14 - last edited 2021-04-19 11:59:42
Agreed, 5120 has no wifi, I should have more accurately stated that the LAN side is still fully operational (I have several WAPs hooked up).

I am using 2 WAN ports in a failover configuration, cable on WAN1, DSL on WAN2. 1 LAN port connects to a TL-SG1024 switch and the switch is connected to a few WAPs and a some other devices.

A few minutes after the connection drops, the log says:

WAN1:DHCP releasing IP address xxx.xxx.xxx.xxx succeeded.
 WAN1:DHCP send DHCP-DISCOVERY timeout.
 WAN1:DHCP getting IP succeeded, and IP addr:192.168.100.10, mask:255.255.255.0, gateway:192.168.100.1. ***IP address doesnt make sense; connection still down
 WAN1:DHCP getting IP succeeded, and IP addr:xxx.xxx.xxx.xxx, mask:xxx.xxx.xxx.xxx, gateway:xxx.xxx.xxx.xxx. ***IP address seems right; connection back up
  0  
  0  
#3
Options
Re:TL-ER5120 keeps dropping internet connection
2016-03-28 18:20:17 - last edited 2021-04-19 11:59:42
For your case, I would like to advise you to contact the supporter directly for help.
  0  
  0  
#4
Options
Problem with TL-ER5120
2016-06-10 20:10:14 - last edited 2021-04-19 11:59:42
Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Hi people, sorry for my english, i write from Argentina.

I have a problem with a TL-ER5120 V2. It has 2 Internet connection, and almost every morning the internet doesn't work. If a do a ping to the router, it reply ok. But internet doesn't work and I can't connect to the admin panel of the router through the browser. If I reboot the router, the problem is solved.

I need to find a final solution for the problem. The firmware is up to date.

Thanks,

Fernando.
  0  
  0  
#5
Options
Re:TL-ER5120 keeps dropping internet connection
2016-06-10 20:13:00 - last edited 2021-04-19 11:59:42
I have the same problem, can you solve it?
  0  
  0  
#6
Options
Re:TL-ER5120 keeps dropping internet connection
2016-06-21 15:09:38 - last edited 2021-04-19 11:59:42
hello there,

what's your TL-ER5120 still working now ?
  0  
  0  
#7
Options
Re:TL-ER5120 keeps dropping internet connection
2016-06-22 22:38:28 - last edited 2021-04-19 11:59:42
Hi,

Unfortunately, the problem has not been solved yet. I would be grateful if you help me.

Thanks.
  0  
  0  
#8
Options
Re:TL-ER5120 keeps dropping internet connection
2016-06-29 08:55:39 - last edited 2021-04-19 11:59:42
Why not contact their supporter directly for help?
  0  
  0  
#9
Options
Re:TL-ER5120 keeps dropping internet connection
2016-07-01 00:07:35 - last edited 2021-04-19 11:59:42
I have just contacted the support, but they don't help me.
  0  
  0  
#10
Options
Re:TL-ER5120 keeps dropping internet connection
2019-08-26 07:07:50 - last edited 2021-04-19 11:59:42

Hi I have 3 ADSL routers 4MB connected to TL-ER5120, everyday I face droped internet connection issue, I have to turn it off to get the internet back agian, please any suggestion? 

 

 

Thanks, 

  0  
  0  
#11
Options
12

Information

Helpful: 0

Views: 3158

Replies: 11

Related Articles
 TL-R470T+ - Having connection issues to virtual servers - connection keeps dropping
776 0
 TL-ER5120 Pppoe on but connection off problem
1091 0
 Will the TL-ER5120 improve a single connection?
623 0
 TL-ER5120 support internet of 150mb
859 0
 TL-ER5120 V2 vs TL-ER5120 V4
892 0
 TL-ER5120 V4 Slowing down cable connection
1230 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.