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Why can't I get emails working?

Why can't I get emails working?

Why can't I get emails working?
Why can't I get emails working?
2026-05-10 14:59:58 - last edited 2026-05-19 05:55:12
Tags: #Firmware
Model: VIGI NVR1008H-8MP  
Hardware Version:
Firmware Version: 1.5.1 Build 260317 Rel.24908n

Network>Email

 

The emailing function does not work. 

 

Sender email: My email address.

SMTP server: My email provider SMTP server address.

Username: My email address.

Recipient email: My email address. 

 

Test>"Failed to connect to SMTP server". 

 

However SMTP server is up and running perfectly normal.


What am I doing wrong?

 

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#1
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2 Accepted Solutions
Re:Why can't I get emails working?-Solution
2026-05-10 23:52:50 - last edited 2026-05-19 05:55:12

Hi @DCCXVIII 

Thanks for reaching out to TP-Link Business Forums.

 

Please refer to this article to learn how to enable SMTP server: How to Configure SMTP Server on VIGI IPC to Send Event Notification E-mails | TP-Link

Please note that the server port is 25 by default. If your Email server requires a different port, please enter the correct port.

Also, the authentication username & password is not your email username & password.

You may check the explanation below:

Help Us Improve - Omada AP Installation Guide
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#2
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Re:Why can't I get emails working?-Solution
Sunday - last edited Sunday

Hello  @DCCXVIII , FWIW, here, I've been banging my head against the wall. My credentials were the same I was using in my email client. I double checked them a hundred times. The NVRs and cameras here wouldn't send any test mail. The three email providers, that I tested, all ask to use port 465 to connect to their mail servers, and this is the port I successfully use with my email client. However, for some reason, this port doesn't work with the VIGI NVRs and cameras here. Instead, I tried port 587, and for some reason this worked right away. Give it a try...

 

PS: To TP-Link representatives, I think this is a flaw of the TP-Link equipment. Cameras and NVRs should work with the SMTP port that is advertised by the ISP on their web site, i.e. with the same configuration that is used in an email client, same port.

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Re:Why can't I get emails working?-Solution
2026-05-10 23:52:50 - last edited 2026-05-19 05:55:12

Hi @DCCXVIII 

Thanks for reaching out to TP-Link Business Forums.

 

Please refer to this article to learn how to enable SMTP server: How to Configure SMTP Server on VIGI IPC to Send Event Notification E-mails | TP-Link

Please note that the server port is 25 by default. If your Email server requires a different port, please enter the correct port.

Also, the authentication username & password is not your email username & password.

You may check the explanation below:

Help Us Improve - Omada AP Installation Guide
Recommended Solution
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#2
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Re:Why can't I get emails working?
2026-05-11 00:46:31 - last edited 2026-05-11 00:48:40

  @Gabriel-TP 

Thanks for the response. However your instructions conflict with the documentation you quoted. 

 

"Also, the authentication username & password is not your email username & password."

 

This is incorrect. According to the documentation you provided, this IS in fact, the email username and password field. Please refer to this link for proof: https://www.vigi.com/au/support/faq/4803/

 

If you think about it, you will understand why I am correct. As otherwise the NVR has no way of knowing my email username and password to pass the SSL/TLS challenge.

 

Therefore, as far as I can see, all my details are correct. But the NVR still cannot send emails. It is unknown why.

 

 

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#3
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Re:Why can't I get emails working?
2026-05-11 01:17:33 - last edited 2026-05-11 01:18:02

  @DCCXVIII 

 

You may need to read the instructions clearly.

 

Help Us Improve - Omada AP Installation Guide
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Re:Why can't I get emails working?
2026-05-11 07:16:45 - last edited 2026-05-11 07:24:26

  @Gabriel-TP 

I didn't mention it originally, but I was already aware of that and had already setup a individual "connected apps" password specifically for the NVR. Not my regular email password.  I have followed all instructions. 

 

I use Fastmail btw. Not Gmail.

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#5
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Re:Why can't I get emails working?
2026-05-12 01:30:34

  @DCCXVIII

 

You may use this SMTP test tool to check if your SMTP is working properly: SMTP Test Tool - Free Online SMTP Server Tester

Also, our SMTP Server port is 25 by default, You may try it.

If you already setup the APP password, you need to enter it in the Authentication username and password field. 

Help Us Improve - Omada AP Installation Guide
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#7
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Re:Why can't I get emails working?-Solution
Sunday - last edited Sunday

Hello  @DCCXVIII , FWIW, here, I've been banging my head against the wall. My credentials were the same I was using in my email client. I double checked them a hundred times. The NVRs and cameras here wouldn't send any test mail. The three email providers, that I tested, all ask to use port 465 to connect to their mail servers, and this is the port I successfully use with my email client. However, for some reason, this port doesn't work with the VIGI NVRs and cameras here. Instead, I tried port 587, and for some reason this worked right away. Give it a try...

 

PS: To TP-Link representatives, I think this is a flaw of the TP-Link equipment. Cameras and NVRs should work with the SMTP port that is advertised by the ISP on their web site, i.e. with the same configuration that is used in an email client, same port.

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#8
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Re:Why can't I get emails working?
Sunday

  @calande OMG Thank you so much! This was the answer! Nothing else that was suggested in this thread worked. 

 

It turns out once again there is another bug in the Vigi firmware. In this case, TP-Link NVR's cannot use port 465 for some unknown reason. This is an issue with TP-link. Not my email provider. 

 

Thanks again!

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#9
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Re:Why can't I get emails working?
Sunday
You're welcome! Glad it's working on your end! Yes, I hope the TP-Link moderators here forward this information to the TP-Link software engineers so they fix this bug, so that the NVRs and cameras work properly with port 465.
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#10
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Re:Why can't I get emails working?
Monday - last edited Monday

  @calande Indeed. This is actually not the first bug in the vigi firmware I've had to report on these forums (I reported 2 others before). I think the first bug I exposed was to do with their network isolation feature and the second was their incompatibility with Firefox. To their credit, they did eventually fix it. But I was the one who had to report it and show the replicatable steps so they could understand what I was saying. 


The fact that I was recomended to use port 25 as the default port is atrocious. Absolutely nobody should ever be using port 25 in regular use as that exposes you data and credentials with no security whatsover. The only acceptable ports are 465 and apparently 587 (which I didn't know about before). This is basic security 101 stuff and I'm very suprised by how lackadaisical they seem to be around here re security. 

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#11
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