EAP 787 gets extremely hot under light load

EAP 787 gets extremely hot under light load

EAP 787 gets extremely hot under light load
EAP 787 gets extremely hot under light load
Yesterday
Model: EAP787  
Hardware Version: V1
Firmware Version: 1.1.7 Build 20260305 Rel. 22651

EAP 787 gets extremely hot under light load

Tags: #Wi-Fi 7 #EAP

Model EAP787(US) v1.0

Firmware Version1.1.7 Build 20260305 Rel. 22651

Hi,

 I just received my EAP787 access point. First I had some trouble getting it adopted but after a factory reset it worked fine.

However, even under very light load (1 - 2 clients) it gets extremely hot. Not sure if related to the temperature but it also started re-adopting in my controller several times yesterday. I didn't want to leave it running overnight because of the heat, I hooked it up about 2 hours ago and so far it seems to be running without readopting (but that also happened after a few hours yesterday). The temperature seems to be quite high again however.

 Also the led light turned to Yellow

Anyone else have the same experience with this type of access point? 

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1 Reply
Re:EAP 787 gets extremely hot under light load
Yesterday

 Hi,@Sespin569 
Thank you for posting on our business forum.

The casing of our EAP products is primarily made of engineering plastic, with a typical heat deflection temperature ranging from 85°C to 100°C. If your EAP casing does not exhibit any softening or deformation (which is extremely rare in normal use), the possibility of the device reaching an operating temperature of 107°C or 123°C is extremely low. In addition, all EAP devices are equipped with a built-in automatic temperature regulation mechanism.

Furthermore, we recommend that EAP devices be installed in well-ventilated areas to support effective heat dissipation. Long-term operation in a poorly ventilated space may lead to elevated operating temperatures.

If you still believe the operating temperature of your EAP is abnormally high, we would greatly appreciate it if you could provide the following information:
1.Thel temperature measurement data of the EAP casing
2.Photos of the environment where your EAP is installed
3.Details of the power supply method used for the EAP

Regarding the readopt issue you mentioned, we would like to confirm a few details: what type of controller are you currently using? Did you change the Cable for EAP?

 

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