T1600G-28TS 3.0 problem with lost packets and hangs

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T1600G-28TS 3.0 problem with lost packets and hangs

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T1600G-28TS 3.0 problem with lost packets and hangs
T1600G-28TS 3.0 problem with lost packets and hangs
2019-01-09 11:39:18

Hello colleagues!
We have some switches in different local networks the following configuration :

 

 Hardware Version     - T1600G-28TS 3.0
 Software Version     - 3.0.0 Build 20180130 Rel.33015(s)
 Bootloader Version   - TP-LINK  BOOTUTIL(v1.0.0)


 

They hang after a few days and port downlink on the upstream switch is up, MAC address of the switch is visible, but telnet / web for switch not available. It helps only physical reboot. Also observed lost ping packets  at about 5-10%. We also inspect traffic in vlan via wireshark, but there is nothing abnormal.
+ every 10 minutes we observed, that CPU Utilization is 90%.

 

We have no active customers on these switches. Switches from a similar configuration version 2.0 work fine. We are seeing a problem only on version 3.0.
Please consider our appeal and inform what the reason may be.
Switch configuration attached.




!T1600G-28TS
#
vlan 978
 name "management"
#
vlan 1358
#
hostname "XXXXX"
location "XXXXX"
contact-info "XXXXX"
#
logging host index 1 x.x.x.x 6
logging host index 2 x.x.x.x 6
#
system-time ntp UTC+02:00 x.x.x.x x.x.x.x
system-time dst predefined Europe
#
#
#
user name xxx privilege admin password 7 111
user name xxx privilege admin password 7 222
user name xxx privilege admin secret 5 333
service password-encryption
#
#
ip dhcp filter
#
ip dhcp snooping
ip dhcp snooping vlan 1358
#
#
#
#
ip dos-prevent  
ip dos-prevent type land
ip dos-prevent type scan-synfin
ip dos-prevent type xma-scan
ip dos-prevent type null-scan
ip dos-prevent type port-less-1024
ip dos-prevent type blat
ip dos-prevent type ping-flood
ip dos-prevent type syn-flood
ip dos-prevent type win-nuke
ip dos-prevent type smurf
ip dos-prevent type ping-of-death
#
ip arp inspection
#
#
spanning-tree
spanning-tree mode rstp
#
snmp-server
snmp-server community "xxxx" read-only "viewDefault"
#
#
ip route 0.0.0.0 0.0.0.0 x.x.x.x
#
#
 
#
#
loopback-detection
loopback-detection recovery-time 30
#
#
#
#
#
interface vlan 1
  no ip address
  no ipv6 enable
#
interface vlan 978
  ip address x.x.x.x 255.255.255.0
  no ipv6 enable
#
interface gigabitEthernet 1/0/1-23
switchport general allowed vlan 1358 untagged
  switchport pvid 1358
  no switchport general allowed vlan 1
  mac address-table max-mac-count max-number 16
  storm-control broadcast 512
  storm-control multicast 512
  ip dhcp filter
  ip dhcp filter decline rate 10
  ip arp inspection limit-rate 20
  port isolation gi-forward-list 1/0/24,1/0/28
  spanning-tree
  spanning-tree common-config portfast enable
  spanning-tree bpduguard
   
  loopback-detection config process-mode port-based recovery-mode auto
  loopback-detection
 
#
interface gigabitEthernet 1/0/24
  description "uplink"
  switchport general allowed vlan 978,1358 tagged
  no switchport general allowed vlan 1
  ip arp inspection trust
   
#
interface gigabitEthernet 1/0/25
   
#
interface gigabitEthernet 1/0/26
   
#
interface gigabitEthernet 1/0/27
   
#
interface gigabitEthernet 1/0/28
  description "uplink-fiber"
  switchport general allowed vlan 1358 tagged
  ip arp inspection trust
  spanning-tree
   
#
end
\00

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Re: T1600G-28TS 3.0 problem with lost packets and hangs
2019-01-11 07:29:27

Hello, 

 

We have the same problem with hw version 3.0. Stock firmware 2018013.

The first this hw 3.0 model we bought in 12/2018. This model has new GUI web mgmt.

We have tried switches with our advanced configuration (vlans, dhcp snooping, mac vlan). Same config with hw version 2.0 is OK. After a day we cannot access the switch via ssh, web, no ping to mgmt ip from same ip subnet.

Traffic to the clients pass with no problem, no lag or packet loss.

We can access the switch again only after power cycle the switch.

This switch have no serial CLI, so we cannot find the problem.

 

Then we have tried simple scenario, switch is in default configuration, only set IP and def. route. After a few hours / max one day there is packet loss to web mgmt, CPU utilization over 85% or the same problem as above.

 

We have recently tried 5 switches T1600G-28TS, hw rev 3.0 and always the same problem. So there must be a firmware / hw bug in revision 3.0. With model T1600G-28TS revision 2.0 we have no problems.

 

We cannot find any solution to this problem :/

  

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