Problems with Wlan OC200 EAP245 and IOS or Mobile

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Problems with Wlan OC200 EAP245 and IOS or Mobile

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Problems with Wlan OC200 EAP245 and IOS or Mobile
Problems with Wlan OC200 EAP245 and IOS or Mobile
2019-06-20 16:07:32
Model: OC200  
Hardware Version: V3
Firmware Version:

Hello,

I have a problem with the OC200 controller and 2 x EAP245 AP.
To connect to the wifi works fine, you also do not lose connection.
When calling sites and apps from Iphone and Ipad, even the App Omada reacts only delayed. It even comes the message that the app or page is offline. After a few seconds and sometimes refresh it will work. Sometimes it works directly too. The connected wireless TV streaming without error, even with the laptop, you will not notice the problem.

Only on the mobile Device.

If you connect to the wireless from the router, the problem is not. Once you connect again with the APs the error is back.

Topology:
The TP-Link TL-SG108PE is connected directly to the router.
The TP-Link TL-SG108PE has OC200 and the two EAPs 245 connected.

Is there a known problem with IOS or general mobile devices? So far, this has only been tested with 3 x Iphone and 1 x Ipad. So maybe only IOS.

It's all up to date, the settings are default values.

Does somebody has any idea?

AP: 2.1.0 Build 20181107 Rel. 39421
OC200: 3.1.13 / 1.1.1 Build 20190419 Rel.43063

 

Thx

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Re:Problems with Wlan OC200 EAP245 and IOS or Mobile
2019-06-21 00:57:30

Hello,

 

Do you mean that when the iPhone connects to the AP, it will be slow when open the APP, but other clients don't have this problem?

It may related to the wireless settings. Here are some suggestions for you:

1) Use an uncongested channel.

2) Adjust the Tx power to maximum.

3) Connect to 5G band not 2.4G band to get a better speed.

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