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Omada OC200 "General error" on Check for upgrade

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Omada OC200 "General error" on Check for upgrade

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Omada OC200 "General error" on Check for upgrade
Omada OC200 "General error" on Check for upgrade
2020-01-05 11:12:58
Model: OC200  
Hardware Version: V1
Firmware Version: 1.2.0 Build 20190927 Rel.35243

Hi community.

 

I receive a "General error" when I click "Check for upgrade", so I have to manually verify if new firmware versions are published. Unfortunatly there is no entry in the log tab.

I checked the traffic and the communication the the server on network level works.

 

Any ideas?

 

br

 

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#1
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3 Reply
Re:Omada OC200 "General error" on Check for upgrade
2020-01-06 00:27:27

@Mks123 We take this issue very seriously, does this issue still exist now? If yes, can you upload a photo about this issue? 

 

Before you upgrade the firmware, what's the version of your firmware? Do you bind your TP-Link ID to your OC200? Do you connect your OC200 to the Internet? 

If the problem still exists, please tell us. 

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#2
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Re:Omada OC200 "General error" on Check for upgrade
2020-01-06 09:52:51

@forrest Thanks for the fast feedback. I updated everything manually to the most recent firmware. After a couple of minutes the "check for upgrade" works. No idea why.

I've not linked my devices to an TP-Link ID.

 

Thanks

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#3
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Re:Omada OC200 "General error" on Check for upgrade
2020-01-07 00:48:06

@Mks123 It may be related to the network stability. If this issue occurs again, please check if the OC200 connect to the Internet normally. 

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#4
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