New EAP245 always disconnects when moved to its permanent location
I've run two EAP245s in my home for about a year with no problems. I just bought a 3rd one to try and improve coverage in a few areas. I've spent the past week trying to get it going and have done a lot of testing and reading in that time, but it still won't work.
The short version is that I can plug it into the unmanaged PoE switch that is connected to my router and I can adopt it and configure it and it will stay connected with no problem (I've left it for up to 24 hours). As soon as I move it up to the 1st floor and plug it into a wall jack, it will initially connect but then permanently disconnect after about 20-30 minutes.
Relevant details:
- Router: Ubiquiti EdgeRouter 4
- Controller: v3.2.10 on Linux
- My two other EAP245s have worked flawlessly this whole time
- I have factory reset it countless times at this point and the light pattern indicates it works
- I've tried several things, but after reading these forums it seems like the recommended approach is to start from factory state, plug it in, let the controller find it, then configure a static IP through the controller (not the router), so that's what I've been doing
- I'm no expert, but I've done what I could with Wireshark. It seems that when I plug the AP into a wall jack, the router is definitely not talking to it. I see some ARP requests from the AP looking for the DNS server, but that's it.
- I have tested the cat5e cable from the wall jacks to the router with a cable tester and it's good.
- I had an old router functioning as an AP connected to that same wall jack for several years with no problems.
- I use the same port on the PoE switch when I connect it directly and when I connect it through the wall jack.
- I've run continuous pings on the wall jacks and connectivity never drops, so this definitely seems like an AP/router problem.
I'm out of ideas at this point. The only two things that change when I move the AP upstairs are the physical location and the extra cat5e cable. It doesn't seem like either of those things should cause the AP to permanently disconnect. Does anyone have any suggestions for me on what I might be doing wrong or what else I could try?