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Microsoft Surface will not wirelessly connect to EAP620 HD

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Microsoft Surface will not wirelessly connect to EAP620 HD

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Microsoft Surface will not wirelessly connect to EAP620 HD
Microsoft Surface will not wirelessly connect to EAP620 HD
2022-07-27 20:37:36 - last edited 2022-09-03 17:58:46
Model: EAP620 HD  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20211028 Rel. 68287

Microsoft Surface model Surface Pro i5 Model 1796. Will not connect to wireless network when EAP620 HD wireless configuration is WPA2-PSK/WP3-SAE/ALS. Will connect if the EAP620 HD wireless configuration is WPA/WPA2-PSK / Auto.

 

The Surface Pro supports WPA2-Personal TKIP and

                                          WPA2-Personal CCMP

Seems like the wireless configuration WPA2-PSK/WP3-SAE/ALS since WPA2 is available on both should work??? Would prefer to have wireless security set to WPA2-PSK/WP3-SAE/ALS.

 

Ideas? 

 

--bill

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Re:Microsoft Surface will not wirelessly connect to EAP620 HD-Solution
2022-09-02 16:17:32 - last edited 2022-09-03 17:58:46
Update. Did a reset of the Surface like getting ready for sale to clear everything. When you do that the Surface does a fresh install of Windows. With that installed the Surface will connect to the WPA3 network. Even though when I checked for a new driver with the old install it said the 2018 driver was newest. With the refresh the driver now now has a 2021 date. --bill
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Re:Microsoft Surface will not wirelessly connect to EAP620 HD
2022-07-28 08:16:45

  @bill1228 Have you update the network card driver on your Surface?

 

And what will happen if you choose WPA2-AES?

 

I think the issue is that Surface cannot support AES as authentication type. However it's also hard to believe Microsoft Surface doesn't support such common wireless security type.

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Re:Microsoft Surface will not wirelessly connect to EAP620 HD
2022-07-28 14:47:56

  @Somnus 

Yes the drivers are at latest version. Just did an update once I got on line. Chip set is Marvel which I am not a fan of, but did not make the surface. smiley Did a forget of the wireless network and retried with suggestion.

 

WPA/WPA2-PSK/AES works

WPA2-PSK/WPA3-SAE/AES does not work. 

 

Seems like it should work on the WPA2-PSK/WPA3-SAE/AES as it works on WPA2-PSK/AES. 

 

Thanks for the suggestion. 

 

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Re:Microsoft Surface will not wirelessly connect to EAP620 HD-Solution
2022-09-02 16:17:32 - last edited 2022-09-03 17:58:46
Update. Did a reset of the Surface like getting ready for sale to clear everything. When you do that the Surface does a fresh install of Windows. With that installed the Surface will connect to the WPA3 network. Even though when I checked for a new driver with the old install it said the 2018 driver was newest. With the refresh the driver now now has a 2021 date. --bill
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