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VIGI Security Manager after computer upgrade shows cameras as light grey no picture

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VIGI Security Manager after computer upgrade shows cameras as light grey no picture

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VIGI Security Manager after computer upgrade shows cameras as light grey no picture
VIGI Security Manager after computer upgrade shows cameras as light grey no picture
2022-08-11 01:48:02 - last edited 2024-09-19 08:13:30
Model: VIGI Security Manager  
Hardware Version: V1
Firmware Version: 1.0.1 Build 210825

I have been using this app and the NVR for a year or so now, but after a hardware upgrade to the latest Intel core i5-12500 and UHD 770 video, tha app shows the cameras but I only get a blank or light grey screen on all the cameras. 

I have tried to uninstall and reinstall the app and also the cameras, also rebooted the NVR and the PC several times but still no screen.

I have 7 cameras. I have a TV plugged into the NVR and that displays fine. It's only on the PC I can't see the images.

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1 Accepted Solution
Re:VIGI Security Manager after computer upgrade shows cameras as light grey no picture-Solution
2022-08-18 07:25:47 - last edited 2024-09-19 08:13:15

  @ITAuthority I found the solution. In the Intel Graphics Command Centre, under video, turn off and on standard color correction and the image comes back.

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Re:VIGI Security Manager after computer upgrade shows cameras as light grey no picture
2022-08-11 09:25:43 - last edited 2024-09-19 08:13:15

  @ITAuthority 

 

You can click on the drop down button on the NVR and it will show you a lot of cameras, then click on the camera again and an eye style logo will be displayed on the left side to represent the start of streaming, see if there is a screen at this point.

Just striving to develop myself while helping others.
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Re:VIGI Security Manager after computer upgrade shows cameras as light grey no picture
2022-08-12 00:36:21 - last edited 2024-09-19 08:13:15

  @Virgo No that makes no difference if I click on the eye, it stays blank. Playing pop's up, but still no video.

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#3
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Re:VIGI Security Manager after computer upgrade shows cameras as light grey no picture-Solution
2022-08-18 07:25:47 - last edited 2024-09-19 08:13:15

  @ITAuthority I found the solution. In the Intel Graphics Command Centre, under video, turn off and on standard color correction and the image comes back.

Recommended Solution
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#4
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