Business Community > All Threads > Access to management is lost
< All Threads

Access to management is lost

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Access to management is lost

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Access to management is lost
Access to management is lost
2022-12-13 08:46:54
Model: TL-SG3452XP  
Hardware Version: V2
Firmware Version: TL-SG3452XP(UN)_V2_2.0.0 Build 20220527

Hi,

access to the management of the TP-Link TL-SG3452XP V2 switch is lost after a few days of normal operation. Reboot helps, but only again for a few days. It can happen in the middle of the night, in the middle of the day, at any time. I can see it in the snmp log.
Access is lost in all directions: web, ssh, telnet. Pings also disappear. But at the same time, the connected clients continue to work normally.
The IP address of the device is assigned to only one VLAN - vlan100. VLAN1 has been disabled and removed wherever possible.
Why is access lost? How can this be fixed? Any thoughts?
Thank you!

  0      
 
  0      
 
#1
Options
4 Reply
Re:Access to management is lost
2023-02-09 15:49:01

  @rafgareev 

 

I second that! Here are some further observations:


We are having seven model TL-SG3452XP switches in use and three of these had this kind of "management freeze" already.

 

We have two different types of TL-SG3452XP version 1 and version 2.

 

If this freeze occures:

 

  • devices on TL-SG3452XP version 2 switches continue to work normaly even after the devices are powercylced!
  • devices on TL-SG3452XP version 1 switches continue to work normaly until they are powercylced!

 

If we powercyle a Microsoft Windows client attached to switch version 1 with "management freeze", the client loses the ability to detect our domain network.

DHCP is working but the network type is detected as public network by the operating system. The switch has to be powercycled to get the device to detect the network as domain network again!

 

If we powercyle our PoE (VOIP) phones attached to switch version 1 with "management freeze", PoE is lost! Powercycling the switch brings these PoE phones back to life.

 

 

 

Right now we enabled remote logging to further track down the root cause. 

 

  0  
  0  
#2
Options
Re:Access to management is lost
2023-02-10 06:57:16

  @AdminSNAFU 

 

The support service replied to me that these "freezes" are related to SNMP functions. Are you using it?

They sent us a beta version of the firmware, which we are currently testing. The longest uptime we've had is almost a month

  0  
  0  
#3
Options
Re:Access to management is lost
2023-02-13 09:23:07

  @rafgareev 

 

Thx for your reply - yes we actually use SNMP.

Any chances for us to get this beta firmware?

  0  
  0  
#4
Options
Re:Access to management is lost
2023-02-13 09:39:23 - last edited 2023-02-13 09:41:26

  @AdminSNAFU Hi! Look at private messages

  0  
  0  
#5
Options

Information

Helpful: 0

Views: 563

Replies: 4

Related Articles
CPE510 reboot lost management access
671 0
Block Access to Management Page
87 0
T1700G-28TQ Lost access to management interface - still carrying traffic
3453 0
Management access broken after creating VLAN
830 0
SSL VPN + VLANs - access management
511 0
Couldn't access to the management interface of my SG3428
352 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.