Business Community > All Threads > VIGI NVR : Connected to Internet - No cloud services
< All Threads

VIGI NVR : Connected to Internet - No cloud services

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

VIGI NVR : Connected to Internet - No cloud services

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
VIGI NVR : Connected to Internet - No cloud services
VIGI NVR : Connected to Internet - No cloud services
2023-03-04 05:53:16 - last edited 2024-09-19 07:50:13
Model: VIGI NVR1008H  
Hardware Version: V2
Firmware Version: 1.0.3 Build 220823 Rel.48229n

Hello all, I have a Tp-link Vigi NVR 1008H

 

The network has been configured and the NVR has Internet access however it is unable to connect to the cloud services. 

 

I can not access the NVR Remotely via the app. Any attempts to connect it or rebind it with the QR code just returns a device offline error. 

 

The NVR was online for a short period after setting it up for the first time however this issue came up after updating the firmware to the current version. 

 

--------------------

Pinging/Tracert Google.com works which to me indicates that the device is online. 

 

--------------------

Rapid Diagnostics is green on Gateway Connection and Extranet Connection, red on Cloud Services. 

 

  0      
 
  0      
 
#1
Options
3 Reply
Re:VIGI NVR : Connected to Internet - No cloud services
2023-03-05 06:59:46 - last edited 2024-09-19 07:50:01

UPDATE :

 

Reverted to firmware 1.0.1 Build211019 Rel.64100n

 

Cloud service connected and everything working fine. 

 

 

Suspect it is an issue with the latest firmware. 

  0  
  0  
#2
Options
Re:VIGI NVR : Connected to Internet - No cloud services
2023-08-06 10:02:25 - last edited 2024-09-19 07:50:01

  @Adam1172 Hi, How did you downgrade the firmware? I'm unable to downgrade it as it get error as firmware not supported

  0  
  0  
#3
Options
Re:VIGI NVR : Connected to Internet - No cloud services
2023-08-08 12:47:08 - last edited 2024-09-19 07:50:02

  @Shoaibsic 

Hello, sorry for the late reply. I just got back to the office.

I downgraded by downloading the firmware from the TP-Link website (I believe the particular firmware I am using is no longer available since it is very obsolete)
https://www.tp-link.com/my/support/download/vigi-nvr1008h/

Loaded it onto a USB Flash drive and plugged it into the NVR to manually update via USB drive.

It was pretty straightforward and no error came up.
 


Hope this helps.

  0  
  0  
#4
Options

Information

Helpful: 0

Views: 2018

Replies: 3

Related Articles
VIGI NVR Hikvision Unauthorized
1071 0
Vigi NVR cant be added on Vigi app when NVR is connected to VMS Cloud
257 0
VIGI NVR 1008H(UN)2.0 Keep rebooting if connected to LAN
1427 0
Resetting up VIGI NVR with my new router
249 0
What is the current Hardware Version for VIGI NVR 1008H India/Asia?
504 0
VIGI NVR - Network/cloud backup of recording.
593 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.