EAP245 Devices Not Staying Connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

EAP245 Devices Not Staying Connected

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
EAP245 Devices Not Staying Connected
EAP245 Devices Not Staying Connected
2023-07-05 14:51:09 - last edited 2023-07-05 14:55:43
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.1.0 Build 20230104 Rel. 79433

Is anyone running 5.1.0 Build 20230104 Rel. 79433 on their EAP245 V3 access point(s) and having issues with Apple devices not staying connected or having issues roaming to another access point?

  0      
  0      
#1
Options
3 Reply
Re:EAP245 Devices Not Staying Connected
2023-07-06 06:48:31

  @JuniperMS 

 

Tried enabling Fast Roaming, AI Roaming, Band Steering, disable the Private MAC on the Apple devices for testing.

Just striving to develop myself while helping others.
  0  
  0  
#2
Options
Re:EAP245 Devices Not Staying Connected
2023-07-06 13:53:14

  @Virgo 

Fast roaming, 802.11r, and band steering are enabled on the wireless network the Apple devices are connected to. Private MAC address is disabled on the Apple devices. It appears to only be Apple iPhones with the issue. I noticed fast roaming was not enabled under the site so I just enabled it along with AI Roaming, Dual Band 11k Report and Force-Disassociation. They where checked by default after checking Fast Roaming.

  0  
  0  
#3
Options
Re:EAP245 Devices Not Staying Connected
2023-07-07 02:05:53

  @JuniperMS 

 

Tried setting a separate SSID without any authentication for the Apple clients, what will happen?

Or setting a SSID only enables 5G band to test.

Just striving to develop myself while helping others.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 521

Replies: 3

Related Articles