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Problem after upgrading firmware of switch

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Problem after upgrading firmware of switch

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Problem after upgrading firmware of switch
Problem after upgrading firmware of switch
2023-07-10 02:43:02 - last edited 2023-07-11 05:34:12

Just wanted to report a problem regarding updating a switch firmware.

 

one is stuck at 'upgrading' and the other one is 'disconnected' after.

 

Model:TL-SG3428MP v4.0

Firmware Version:4.0.7

Latest Version:4.0.8 Build 20230602 Rel.76586

Status:Disconnected

 

Model: TL-SG2428P v1.0

i didnt get the info.

Status:Upgrading since the last time i click the upgrade button (maybe friday?)

 

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#1
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4 Reply
Re:Problem after upgrading firmware of switch
2023-07-10 08:51:49 - last edited 2023-07-11 05:34:12

Update for TL-SG3428MP

 

Restarting the device is nope, i reset it via terminal using console. after the reset adopt it and noticed the version is updated.

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#2
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Re:Problem after upgrading firmware of switch
2023-07-11 05:47:55 - last edited 2023-07-11 05:48:48

Hello  @Jeesoon1,

 

May I know the firmware version of your controller?

Did the TL-SG3428MP with the new 4.0.8 firmware version is working properly?

Do you want to upgrade TL-SG2428P to 1.1.8 firmware but are stuck on Upgrading? Could you share a screenshot with us?

Please confirm there is no power outage or Internet disconnection during the upgrade process.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#3
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Re:Problem after upgrading firmware of switch
2023-07-12 00:53:43

  @Hank21 

 

Controller Version 5.9.32

Model OC300 1.0

Firmware Version 1.17.0 Build 20230328 Rel.52369

 

Q. Did the TL-SG3428MP with the new 4.0.8 firmware version is working properly?

A. Haven't tested but it seems working, this is a test unit (standby unit) i update before updating all the deployed one.

 

Q. Do you want to upgrade TL-SG2428P to 1.1.8 firmware but are stuck on Upgrading? Could you share a screenshot with us?

A. Yes, 

 

Upgrading since maybe last Friday, haven't tried to restart the unit but maybe ill try to go on-site today.

 

Q. Please confirm there is no power outage or Internet disconnection during the upgrade process.

A. There is no power outage and internet is connected, this is a remote site

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#4
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Re:Problem after upgrading firmware of switch
2023-07-12 02:22:15

Hello @Jeesoon1,

 

Thank you so much for taking the time to post the issue on TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230718936, please check your email box and ensure the support email is well received. Thanks!

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

 

Many thanks for your great cooperation and patience!

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#5
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