OC200 Cloud Acces disconnected due heartbeat packet loss
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Hello,
Sometimes after a few days sometimes the OC200 give the above error.
OC200 Cloud Acces disconnected due heartbeat packet loss
Some devices lost their connection
How can i solve this and what is this error ? 
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Hello @Mariomark1541，
Thanks for such detailed information, I will provide an update in this post once I get an answer from the Support team.
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Hello @Mariomark1541,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230931990, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hi @Mariomark1541，
That's great! Please feel free to reply to the support email for further follow-up.
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do you already have a solution ?
yesterday evening it happened again see image
mostly happens around the 5/6 days
what did support say to advice you ?
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Hello @Mariomark1541，
Our senior engineer has received your feedback on the issue via email, they will continue to follow up with your case. If you have any additional information, please feel free to reply to the support email whose case ID is TKID230931990. Many thanks for your cooperation and patience!
Thank you for your valued update on the case.
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