OC200 Cloud Acces disconnected due heartbeat packet loss

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OC200 Cloud Acces disconnected due heartbeat packet loss

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
58 Reply
Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-11 02:19:54

Hello @DoubtingThomas,

 

Could you elaborate on your issue? May I know your network layout?

If you can share some screenshots to show this issue, it will be more helpful.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#32
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-11 14:39:24 - last edited 2023-10-11 14:40:08

  @Hank21 

 

Experiencing the same issue as everyone in this thread.


I have 2 OC200 and both are having the same symptoms. I tried upgrading to 5.12.9 but it's still happening.
 

Contacted ISP, checked my hardware, bandwidth and everything is fine. 

 

Please update with the response from the Support team.

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#33
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-17 15:18:32

Tonight it's Hellenes again

 

now also some device lost there conmections

 

 

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#34
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-18 02:19:26

Hello @Mariomark1541,

 

After confirming with Support team, the R&D department is still working on this issue, they will reply via the ticket when there's progress.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#35
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-24 17:49:30 - last edited 2023-10-24 17:52:26

Today it happened again

 

19:09 PM very short no anyone else the same tonight ? 
 

still no solution from support :-( 

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#36
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-25 03:08:13

Hi @Mariomark1541

 

According to the latest news, our R&D team has made some progress and the positioning of the issue is about to become clearer, I'll update as soon as I have the results.

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#37
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-25 06:45:49

  @Hank21 

 

hello

 

alright 

 

Sk there is a solution incoming ! 

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#38
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-30 18:04:29

  @Mariomark1541 

 

tonight it's happening again 

 

looks like it happened every 6/7 days ? 
 

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#39
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-10-31 16:57:30

  @ericn_01 contour already have a solution ? 

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#40
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Re:OC200 Cloud Acces disconnected due heartbeat packet loss
2023-11-18 07:47:32 - last edited 2023-11-18 07:51:07

I've got a reply from support but still no solution 

 

see message here

@Hank21  sadly yesterday evening it happened again 

To update you on the current progress, our R&D staff found
To update you on the current progress, our R&D staff found that your OC's current time
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#41
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