Can’t adopt AP

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Can’t adopt AP

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can’t adopt AP
Can’t adopt AP
2024-04-15 17:08:27 - last edited 2024-04-16 01:15:11

I have an Omada controller and three APs; two 610s and one 225. The 225 died and I bought another to replace it (brand new from TPLink) but cannot adopt it through the app. Get asked for username and password over and over. Have tried admin/admin, tried my own device password in site settings. Have factory reset the AP, rebooted the controller. Always fails. Can someone help?

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#1
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Re:Can’t adopt AP
2024-04-15 22:20:26 - last edited 2024-04-16 01:15:10

  @aliciavr6 

 

This is the official guide for this type of issues - I believe your issue is the first scenario.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#2
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Re:Can’t adopt AP
2024-04-15 22:24:30 - last edited 2024-04-16 01:15:10

  @terziyski Thank you, I had already seen that. The EAP had never been set up before, and admin/admin did not work. I factory reset it by hitting the reset button for 10 seconds and admin/admin still didn't work. 

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#3
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Re:Can’t adopt AP
2024-04-15 22:47:57 - last edited 2024-04-16 01:15:11

  @aliciavr6 

 

Make sure that you're with the latest FW release on your EAP.

Use a different browser to adopt EAP and check if there's a difference.

Here are some steps you can try as well.

If this was helpful click once on the arrow pointing upward. If this solves your issue, click once the star to mark it as a "Recommended Solution".
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#4
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Re:Can’t adopt AP
2024-04-16 00:46:17 - last edited 2024-04-16 01:15:11

  @terziyski firmware is up to date. I also realized my wired 610 is not broadcasting a SSID. So that's a whole other issue to deal with first. Thanks for the help.

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