omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal

omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal

omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-08 12:42:59 - last edited 2024-08-09 12:42:47
Model: OC200  
Hardware Version: V1
Firmware Version: 5.14.26.23

i recently upgraded but a lot of device got blank portal on voucher code set up screen is white an loading . i have tried reset but not fixed how to down grade

 

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#1
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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal-Solution
2024-08-09 12:04:27 - last edited 2024-08-09 12:42:47

  @b4tm4n 

 

I have also had this problem. It actually helped to delete the portal and set it up again.

 

I did without the background image and logo as a test. That worked immediately.

 

I believe that a background image causes a lot of problems. Supposedly there will be a fix in the next version.

 

Apple devices in particular had significantly more problems with it and only saw loading circles. However, the problem also occurred on the previous version. I have an OC 300

 

BR Tim

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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 03:09:34

  @b4tm4n 

Hi, It's not recommended to downgrade.

Which page is blank? Please send a screenshot of that page.

It may be a web browser issue, you may clear the cache of the web browser you are using, or try with a different web browser.

 

 

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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 05:11:24
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#3
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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 05:13:32
Many device cant connect even openning apps Even if I clear cache how can u connect and enter voucher code if portal is blank and always loading white screen
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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 07:24:20

Hi  @b4tm4n 

 

Is this issue happening on all wireless clients?

You can downgrade the OC200 by the following steps:

1. Download the firmware you want to downgrade on your PC;

2. Choose Global View under Organization, go to Settings>System Settings>Hardware Controller>Manual Upgrade.

3. Upload the firmware you have downloaded in step1.

 

Before downgrading, please also try to delete the current portal settings, and recreate one to have a try.

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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 10:25:04 - last edited 2024-08-09 12:41:55

  @Vincent-TP 

in this version there is no manual upgrade botton ,only check for updates

 

how ever i have solve my problem by creating new portal and connecting it to new ssid, while the bugged sssid is i made it not visible so no one will enter code there, thus continuing previous connected device and wait for them to expired before i totally delete the old portal and ssid

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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal-Solution
2024-08-09 12:04:27 - last edited 2024-08-09 12:42:47

  @b4tm4n 

 

I have also had this problem. It actually helped to delete the portal and set it up again.

 

I did without the background image and logo as a test. That worked immediately.

 

I believe that a background image causes a lot of problems. Supposedly there will be a fix in the next version.

 

Apple devices in particular had significantly more problems with it and only saw loading circles. However, the problem also occurred on the previous version. I have an OC 300

 

BR Tim

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#8
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Re:omada oc200 version 5.14.26.23 voucher type no portal display and always loading portal
2024-08-09 12:43:15

  @TW_EPC 

 

yup same solutiom and it work smoothly

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