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eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)

eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)

eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
2024-08-20 16:45:58 - last edited 2024-08-20 16:48:23
Model: EAP245  
Hardware Version: V3
Firmware Version: 5.0.7

hi tp link as after a long time i am facing a problem with my eap 245 v3 with f.v. 5.0.7 so what is happening here i am having 3 eap110 v4 f.v.5.0.4 and one eap 245 and having 2vlans all vlans are working fine with eap110 but when the same users/devices are comming under eap245, they are not getting connection through it. all are in warrenty period so is it possible to get replacement of the eap245 v3 to v4. so that problem can be resolved.

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#1
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7 Reply
Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
2024-08-21 02:26:13

Hi  @Dipak-OMF 

 

Is the VLAN configuration for EAP245 and EAP110 the same? Are the both managed by Omada controller?

 

EAP245 has 5G band while EAP110 not, you may pay attention if the users are connecting from 2.4G(EAP110) to 5G(EAP245), or you can share us some screenshots of the SSID and VLAN settings of your controller.

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#2
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
2024-08-22 05:52:02

  @Vincent-TP 

yes both are controlled by omada oc 200 and 5G band is disabled under vlan(guest) network.

I tried all options by disabling and enabling vlans to the eap245 but not getting sucess and one network which is working under all AP at everywhere at any band that is whitout vlan one for your reference I have sent attachment in reply mail. 

File:
ap.jpgDownload
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#3
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
2 weeks ago

  @Vincent-TP can i get any soln for this

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#4
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
a week ago

Hi  @Dipak-OMF 

 

Sorry for the late reply. Is the issue fixed? Or you contacted TP-Link technical support for help?

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#5
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
Sunday

  @Vincent-TP I was waiting for your reply and then showed them  the issues over remote support and they have taken configuration fils,logs, etc but still there is no update on this yet please try to understand it is very defficult to manage the issue.

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#6
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
Monday

Hi  @Dipak-OMF 

 

Please give me the case ID so I can know the progress of the case. It normally begins with TKID.

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#7
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Re:eap 245(v3) is unable to provide ip/connection to vlan user along with eap 110(v4)
Tuesday

  @Vincent-TP as i tried to ask about details for my case id then they told me this case is under layer 2 team and they are unable to provide the exact details but i requested them for case no and the case no is 240916681155.

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#8
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Views: 140

Replies: 7

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