Wifi 6e keeps getting hidden

Wifi 6e keeps getting hidden

Wifi 6e keeps getting hidden
Wifi 6e keeps getting hidden
2024-10-14 15:27:44 - last edited 2024-10-14 15:32:43
Model: EAP772  
Hardware Version: V1
Firmware Version: 1.0.13

Hi all,

 

I have mada a wifi network for 6ghz only in the omada controller.

I can connect to the network with my mobile phone(S23 Ultra) for at least a couple of hours.

But the next day the network is not there anymore.

When i use a wifi analyzer, it seems the network is there but its hidden.

 

Does somebody know why the 6ghz network keeps getting hidden the next day?

 

Thanks in advance.

 

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#1
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5 Reply
Re:Wifi 6e keeps getting hidden
2024-10-15 02:54:40

Hi  @Ash506 

 

The SSID can be scanned indicates that the EAP is still broadcasting the wifi signal.

Please try the followng:

1. Give the wifi a fixed channel;

2. Check via other 6G supported clients if possible;

3. Check the mobile phone settings

  • It's possible that there was a change in the mobile phone's (S23 Ultra) Wi - Fi settings. Some phones have an option to "forget" or "ignore" a network after a certain period of inactivity. Check your phone's Wi - Fi settings to see if the 6GHz network has been removed from the list of known networks.
  • Try to manually add the network again. Enter the SSID and security credentials (password) as you did when you first connected.

 

4. Delete the SSID and create again.

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#2
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Re:Wifi 6e keeps getting hidden
2024-10-15 15:35:50

Hi, @Vincent-TP 

 

When scanning with a wifi analyzer the SSID can not be seen.
It only show as "HiddenSSID"

I am assuming this is my network because i set it to fixed channel 37 and i am also at 1meter distance from the accespoint..
I already tried several fixed channels, PSC channels as non PSC channels.

Like i said, this works for 1 day and then the network is not visible anymore.

Also when disabling and enabling the 6ghz network works for 1 day.

I have now removed and created the 6ghz network again.

When toggling the wifi my phone directly connects with the 6ghz network, what proofs that the settings are ok and the wifi network was not forgotten by the phone.

On the pictures you can see the wifi analyzer when the network is not visible (2nd picture) and a picture with the network visible (1st picture) after recreating the 6ghz network.

Lets see for how long this works.

 

Thanks so far.

 

 

 

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#3
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Re:Wifi 6e keeps getting hidden
2024-10-16 03:50:09 - last edited 2024-10-16 03:51:13

Hi  @Ash506 

 

Thanks for your clarification.

Do you have any other 6Ghz supported wireless clients? Will the SSID be visible on that device when the issue happens?

 

To know more information, when next time the SSID disappears, please go to the following page of the controller, run the command iwconfig, and show us the result:

 

 

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#4
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Re:Wifi 6e keeps getting hidden
2024-10-16 08:15:03

Hi @Vincent-TP

 

Yesterday it worked for 5 minutes.

I went to the second floor and when i was back the network was gone.

Looks like when nothing is connected to the 6ghz network the network disappears.

 

This is the output from the terminal:

 

"BusyBox v1.20.2 (2024-04-02 22:51:52 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

/bin $iwconfig
ath12     IEEE 802.11bea  ESSID:"Ziggo5902"  
          Mode:Master  Frequency:5.26 GHz  Access Point: 20:36:26:D2:0D:B1   
          Bit Rate:1.4412 Gb/s   Tx-Power=21 dBm   
          RTS thr:off   Fragment thr:off
          Power Management:off
          Link Quality=90/94  Signal level=-56 dBm  Noise level=-93 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:18218  Rx invalid crypt:7  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

miireg    no wireless extensions.

bkhap2    IEEE 802.11bea  ESSID:"mesh_203626d20db0"  
          Mode:Master  Frequency:6.135 GHz  Access Point: 22:36:26:D2:0D:BB   
          Bit Rate:2.8824 Gb/s   Tx-Power=21 dBm   
          RTS thr=1 B   Fragment thr:off
          Power Management:off
          Link Quality=0/94  Signal level=-89 dBm  Noise level=-89 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:4076  Rx invalid crypt:0  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

lo        no wireless extensions.

wifi1     no wireless extensions.

ath2      IEEE 802.11axg  ESSID:"Ziggo5902"  
          Mode:Master  Frequency:2.437 GHz  Access Point: 20:36:26:D2:0D:B0   
          Bit Rate:286.8 Mb/s   Tx-Power=17 dBm   
          RTS thr:off   Fragment thr:off
          Power Management:off
          Link Quality=31/94  Signal level=-78 dBm  Noise level=-91 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:122841  Rx invalid crypt:2  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

bond0     no wireless extensions.

br0       no wireless extensions.

wifi0     no wireless extensions.

eth0      no wireless extensions.

soc0      no wireless extensions.

bkhap1    IEEE 802.11bea  ESSID:"mesh_203626d20db0"  
          Mode:Master  Frequency:5.26 GHz  Access Point: 2E:36:26:D2:0D:B1   
          Bit Rate:1.4412 Gb/s   Tx-Power=21 dBm   
          RTS thr=1 B   Fragment thr:off
          Power Management:off
          Link Quality=0/94  Signal level=-93 dBm  Noise level=-93 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:100526  Rx invalid crypt:0  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

soc1      no wireless extensions.

wifi2     no wireless extensions.

txvap1    IEEE 802.11bea  ESSID:"TP_TX_VAP"  
          Mode:Master  Frequency:6.135 GHz  Access Point: 22:36:26:D2:0D:B2   
          Bit Rate:2.8824 Gb/s   Tx-Power=21 dBm   
          RTS thr:off   Fragment thr:off
          Power Management:off
          Link Quality=0/94  Signal level=-89 dBm  Noise level=-89 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:4079  Rx invalid crypt:0  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

ath20     IEEE 802.11bea  ESSID:"Ziggo5902-6GHZ"  
          Mode:Master  Frequency:6.135 GHz  Access Point: 22:36:26:D2:0D:B3   
          Bit Rate:2.8824 Gb/s   Tx-Power=21 dBm   
          RTS thr:off   Fragment thr:off
          Power Management:off
          Link Quality=0/94  Signal level=-89 dBm  Noise level=-89 dBm (BDF averaged NF value in dBm)
          Rx invalid nwid:191  Rx invalid crypt:0  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:0   Missed beacon:0

/bin $"

 

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#5
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Re:Wifi 6e keeps getting hidden
2024-10-17 01:55:43

  @Ash506 

 

Thank you so much for taking the time to post the issue on TP-Link community!
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID241037521, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!

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#6
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