EAP773 crashes under heavy load

EAP773 crashes under heavy load

EAP773 crashes under heavy load
EAP773 crashes under heavy load
2025-03-21 20:23:38 - last edited 2025-03-22 02:55:48
Model: EAP773  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20240801 Rel. 78844(4555)

client ipad pro, connected to 5GHz

 

with heavy download load, the AP is crashing and rebooting

 

 

sys log simply states:  System started

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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#1
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1 Accepted Solution
Re:EAP773 crashes under heavy load-Solution
2025-03-22 02:55:44 - last edited 2025-03-22 02:55:48

  @KK01 

 

Here are some suggestions for troubleshooting the issue where the EAP773 crashes and reboots under heavy load when an iPad Pro is connected to the 5GHz band:

 

1. **Overheating**
   - **Cause**: The device may overheat under heavy load, triggering an automatic reboot.
   - **Recommendation**:
     - Ensure the device is placed in a well-ventilated area to avoid overheating.
 

2. **Power Supply Issues**
   - **Cause**: Unstable or insufficient power supply may cause the device to crash under heavy load.
   - **Recommendation**:
     - Use the original power adapter and check if the power cable is intact.
     - If using PoE, ensure the switch or injector can provide sufficient power.

 

3. **Wireless Interference**
   - **Cause**: Interference in the 5GHz band may cause instability.
   - **Recommendation**:
     - Use a wireless analysis tool (e.g., Wi-Fi Analyzer) to check for interference in the 5GHz band.
     - Try changing the 5GHz channel to one with less interference.

 

Recommended Solution
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#2
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1 Reply
Re:EAP773 crashes under heavy load-Solution
2025-03-22 02:55:44 - last edited 2025-03-22 02:55:48

  @KK01 

 

Here are some suggestions for troubleshooting the issue where the EAP773 crashes and reboots under heavy load when an iPad Pro is connected to the 5GHz band:

 

1. **Overheating**
   - **Cause**: The device may overheat under heavy load, triggering an automatic reboot.
   - **Recommendation**:
     - Ensure the device is placed in a well-ventilated area to avoid overheating.
 

2. **Power Supply Issues**
   - **Cause**: Unstable or insufficient power supply may cause the device to crash under heavy load.
   - **Recommendation**:
     - Use the original power adapter and check if the power cable is intact.
     - If using PoE, ensure the switch or injector can provide sufficient power.

 

3. **Wireless Interference**
   - **Cause**: Interference in the 5GHz band may cause instability.
   - **Recommendation**:
     - Use a wireless analysis tool (e.g., Wi-Fi Analyzer) to check for interference in the 5GHz band.
     - Try changing the 5GHz channel to one with less interference.

 

Recommended Solution
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#2
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